Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phillip Rogers

Duquesne,PA

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

10
10
years of professional experience

Work History

Sales/Part Delivery

AutoZone
09.2015 - Current
  • Provide customer service on auto related issues.
  • Route deliveries to hub and auto shops.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Level 2 Help Desk IT Support

Innosource / FedEx
08.2022 - 01.2025
  • Disassembling computers and changing hardware parts like CPU, Motherboard, RAM, GPU, SSD, HDD and NIC.
  • Install and configure various operating systems and software like Windows, Linux, Microsoft Office, Skype, Zoom.
  • Assist in autopilot enrollment process and troubleshooting Microsoft Intune devices.
  • Troubleshooting laptops, servers, networks, printers, phones.
  • Virus management; prevention, detection and removal.
  • Day-to-day support activities including ticket creation and resolution.
  • Troubleshooting issues from inception to resolution, escalating tickets as needed, all while maintaining best practices throughout.

Amazon Driver

UST Select/Amazon XL
07.2020 - 03.2021
  • Developed efficient loading strategies to maximize vehicle space utilization.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Conducted routine vehicle inspections to maintain operational efficiency.

Amazon Driver

Amazon/VIP Delivery Solutions, LLC
08.2019 - 05.2020
  • Operated delivery vehicles safely and efficiently to meet scheduled timelines.
  • Managed route planning to optimize delivery efficiency and minimize delays.
  • Communicated with dispatchers to ensure timely updates on deliveries and issues.
  • Conducted pre-trip inspections to maintain vehicle safety and compliance standards.

Education

GED -

Charles A Jones Career And Education Center
Sacramento, CA
01.2006 - 03.2006

Automotive Technology (Some college/Certificates) - undefined

Cosumnes River College
Sacramento, CA
05.2012

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Flexible and adaptable

Timeline

Level 2 Help Desk IT Support

Innosource / FedEx
08.2022 - 01.2025

Amazon Driver

UST Select/Amazon XL
07.2020 - 03.2021

Amazon Driver

Amazon/VIP Delivery Solutions, LLC
08.2019 - 05.2020

Sales/Part Delivery

AutoZone
09.2015 - Current

GED -

Charles A Jones Career And Education Center
01.2006 - 03.2006

Automotive Technology (Some college/Certificates) - undefined

Cosumnes River College

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Phillip Rogers