Piper Russell
Coraopolis
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Overview
4
4
years of professional experience
Work History
YMCA Summer Camp Counselor
YMCA
05.2022 - 08.2024
- Supervised daily activities, ensuring safety and engagement for campers.
- Developed and facilitated educational programs, enhancing camper experiences and learning outcomes.
- Collaborated with team members to plan and organize events, promoting teamwork and participation.
- Mentored junior counselors, providing guidance on best practices for camper interaction and safety protocols.
- Responsible for book keeping of camper drop-off and pickup.
- Worked with children of varying age, interest, skill, and developmental levels.
- Organized and guided group activities by leading, coaching, and participating with campers.
SALES ASSOCIATE
DSW
01.2021 - 08.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Merchandised and recovered sales floor daily to keep store customer-ready and professional.
Education
Bachelor of Science - Music Therapy
Duquesne University
Pittsburgh, PA05.2025
High School Diploma - undefined
Montour High School
Mckees Rocks, PA06.2021
Skills
- Team Building and Motivation
- Customer Service Management
- Health and Safety Procedures
- Customer Assistance
- Physical Stamina
- Computer Proficiency
Activities
- Vice President of Duquesne University's Student Music Therapist Club.
- Member of Montour National Honors Society.
- Featured twirler and captain of the Majorettes of the Montour marching band.
Timeline
YMCA Summer Camp Counselor
YMCA
05.2022 - 08.2024
SALES ASSOCIATE
DSW
01.2021 - 08.2023
High School Diploma - undefined
Montour High School
Bachelor of Science - Music Therapy
Duquesne University