Polini-Ann Spence
East Stroudsburg
Summary
I’m a motivated and upbeat person with solid communication and organizational skills. I work hard, pick things up fast, and like being in an active, fast-paced environment. I am a team player who adjusts quickly to new challenges and looks for ways to support the people around me.
Detail-oriented with experience managing multiple tasks and projects efficiently. Recognized for a proactive approach to spotting and resolving issues, improving processes, and supporting team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
We Share Industries LLC
08.2024 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 10 employees, providing guidance and support to maximize productivity
- Implemented a new scheduling system that optimized staff allocation and reduced labor costs
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Maintained accurate records of financial transactions, including daily sales reports, invoices, receipts, etc
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Caretaker
self employed
06.2022 - Current
- Formulate and balance a budget, pay bills, and identify cost-saving opportunities for the household.
- Monitor, record, and report symptoms of illness while coordinating with doctors and nurses for treatment.
- Plan meals, determine food portions, and estimate food requirements for 2 individuals.
- Developed personalized care plans for the individual based on their specific needs and preferences
- Maintained a clean and safe living environment by regularly cleaning rooms, doing laundry, and organizing personal belongings
- Collaborated with healthcare professionals to ensure the well-being of the person and address any medical concerns or emergencies
- Implemented recreational activities to promote social interaction, cognitive stimulation, and physical exercise for the individual
- Maintained accurate documentation of the individual's health status, daily activities, medications administered, and any significant observations or incidents that occurred during the shift
- Assisted the individual with daily activities such as bathing, dressing, grooming, and meal preparation
Artillery Repair
Army National Guard
03.2020 - 06.2021
- Completed inspections and any basic repairs need to uphold performance standards.
- Oversaw daily operations to ensure high levels of productivity.
- Conducted research gathered information from multiple sources and presented results.
- Handled 20+ customer concerns and escalated major issues to the supervisor.
Education
Medical Billing and Coding (Certificate) -
DeVry University
Naperville, IL08.2025
High School Diploma -
East Stroudsburg North Highschool
Dingmans Ferry, PA05-2019
Skills
- Computer skills
- Phone answering
- Full range of Google apps
- Customer service
- Teamwork
- Attention to detail
- Writing skills (7 years)
- Communication skills
- Health insurance knowledge
- EMR/EHR
- Leadership
- CPT coding
- Time management
- Organization Skills
- DocuSign
- Calendar management
- Cash handling
- Office experience
- Appointment scheduling
- Multitasking
- Medical software
- Accuracy in Documentation
- Medical terminology
- General compliance
- Front desk
- Full range of Microsoft app
Certification
- Undergraduate Medical Billing and Coding Certification August 2025 to Present
- Driver's License
Timeline
Assistant Manager
We Share Industries LLC
08.2024 - Current
Caretaker
self employed
06.2022 - Current
Artillery Repair
Army National Guard
03.2020 - 06.2021
Medical Billing and Coding (Certificate) -
DeVry University
High School Diploma -
East Stroudsburg North Highschool
Similar Profiles
Abby J. BrownAbby J. Brown
Executive Director / Founder – Residential Care Homes at Step House Lansing Group Homes LLC / Mama Bear Home Share LLCExecutive Director / Founder – Residential Care Homes at Step House Lansing Group Homes LLC / Mama Bear Home Share LLC
Lydia MoodyLydia Moody
Group Home Owner at Share-Care, LLCGroup Home Owner at Share-Care, LLC
Kent BuhrKent Buhr
Project Specialist at DC Share LLCProject Specialist at DC Share LLC
Gregory DeSilvaGregory DeSilva
Lead Certified Pharmacy Technician at CVS PharmacyLead Certified Pharmacy Technician at CVS Pharmacy
Sonia KellySonia Kelly
Phlebotomist Technician at St Lukes HospitalPhlebotomist Technician at St Lukes Hospital