Polini-Ann Spence
East Stroudsburg
Summary
I’m a motivated and upbeat person with solid communication and organizational skills. I work hard, pick things up fast, and like being in an active, fast-paced environment. I am a team player who adjusts quickly to new challenges and looks for ways to support the people around me.
Detail-oriented with experience managing multiple tasks and projects efficiently. Recognized for a proactive approach to spotting and resolving issues, improving processes, and supporting team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
We Share Industries LLC
08.2024 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 10 employees, providing guidance and support to maximize productivity
- Implemented a new scheduling system that optimized staff allocation and reduced labor costs
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Maintained accurate records of financial transactions, including daily sales reports, invoices, receipts, etc
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Caretaker
self employed
06.2022 - Current
- Formulate and balance a budget, pay bills, and identify cost-saving opportunities for the household.
- Monitor, record, and report symptoms of illness while coordinating with doctors and nurses for treatment.
- Plan meals, determine food portions, and estimate food requirements for 2 individuals.
- Developed personalized care plans for the individual based on their specific needs and preferences
- Maintained a clean and safe living environment by regularly cleaning rooms, doing laundry, and organizing personal belongings
- Collaborated with healthcare professionals to ensure the well-being of the person and address any medical concerns or emergencies
- Implemented recreational activities to promote social interaction, cognitive stimulation, and physical exercise for the individual
- Maintained accurate documentation of the individual's health status, daily activities, medications administered, and any significant observations or incidents that occurred during the shift
- Assisted the individual with daily activities such as bathing, dressing, grooming, and meal preparation
Artillery Repair
Army National Guard
03.2020 - 06.2021
- Completed inspections and any basic repairs need to uphold performance standards.
- Oversaw daily operations to ensure high levels of productivity.
- Conducted research gathered information from multiple sources and presented results.
- Handled 20+ customer concerns and escalated major issues to the supervisor.
Education
Medical Billing and Coding (Certificate) -
DeVry University
Naperville, IL08.2025
High School Diploma -
East Stroudsburg North Highschool
Dingmans Ferry, PA05-2019
Skills
- Computer skills
- Phone answering
- Full range of Google apps
- Customer service
- Teamwork
- Attention to detail
- Writing skills (7 years)
- Communication skills
- Health insurance knowledge
- EMR/EHR
- Leadership
- CPT coding
- Time management
- Organization Skills
- DocuSign
- Calendar management
- Cash handling
- Office experience
- Appointment scheduling
- Multitasking
- Medical software
- Accuracy in Documentation
- Medical terminology
- General compliance
- Front desk
- Full range of Microsoft app
Certification
- Undergraduate Medical Billing and Coding Certification August 2025 to Present
- Driver's License
Timeline
Assistant Manager
We Share Industries LLC
08.2024 - Current
Caretaker
self employed
06.2022 - Current
Artillery Repair
Army National Guard
03.2020 - 06.2021
Medical Billing and Coding (Certificate) -
DeVry University
High School Diploma -
East Stroudsburg North Highschool