Porchia Wells
Rochester
Summary
- Dedicated customer service professional with 10+ years of experience in fast paced environments. Skilled at assisting diverse populations, resolving conflicts, and ensuring a smooth customer experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Airport Shuttle Driver
LAZ Parking
Pittsburgh
09.2022 - Current
- Safely transported airport passengers and employees on designated routes while ensuring timeliness and customer satisfaction.
- Provided professional, friendly service by assisting riders with luggage, answering airport-related questions, and maintaining a welcoming environment.
- Adapted to changing schedules and airport operations to support smooth daily transportation flow.
- Communicated effectively with dispatch and airport staff to ensure accurate route coverage and service efficiency.
Work from Home Customer Service Representative
NotifyMD
Pittsburgh
09.2024 - 02.2025
- Handled high volume inbound calls from patients, scheduling appointments, relaying messages to medical providers, and updating patient records with accuracy.
- Delivered compassionate, HIPAA-compliant customer service in a fast-paced environment.
- Balanced multitasking of multiple screens, systems, and tasks under time-sensitive conditions.
Residential Aide
Tapestry Senior Living
Moon
10.2019 - 01.2021
- Supported clients with daily needs, ensuring dignity, respect and safety.
- Built strong communication skills and adaptability while assisting diverse populations.
- Coordinated with families and healthcare staff to maintain smooth service.
Cashier/Stocker/Customer Service
Walmart
Rochester
09.2015 - 06.2016
- Assisted patients and staff with meal service and dietary needs, ensuring accuracy in food preparation and delivery.
- Maintained excellent customer service interactions in a healthcare setting, supporting diverse patient populations.
- Ensured accuracy, sanitation, and efficiency in a fast-paced environment.
Dietary Aide
Rochester Manor and Villa
Rochester
06.2009 - 09.2015
- Assisted patients and staff with meal service and dietary needs, ensuring accuracy in food preparation and delivery.
- Maintained excellent customer service interactions in a healthcare setting, supporting diverse patient populations.
- Monitored special diets and patient requests to ensure compliance with nutritional guidelines.
- Collaborated with nursing and dietary teams to ensure timely service and a clean, organized environment.
- Ensured accuracy, sanitation, and efficiency in a fast-paced environment.
Education
High School -
Rochester Area High School
Rochester, PASkills
- Team Collaboration
- Dependability
- Customer Service
- Communication
- Conflict Resolution
- Problem Solving
- Multitasking
- Typing: 50 WPM
Certification
CPR Certified
Timeline
Work from Home Customer Service Representative
NotifyMD
09.2024 - 02.2025
Airport Shuttle Driver
LAZ Parking
09.2022 - Current
Residential Aide
Tapestry Senior Living
10.2019 - 01.2021
Cashier/Stocker/Customer Service
Walmart
09.2015 - 06.2016
Dietary Aide
Rochester Manor and Villa
06.2009 - 09.2015
High School -
Rochester Area High School