Prena Nikollaj
Audubon
Summary
Results-driven professional with extensive experience in internal sales and operational support. Excels in communication and problem-solving, facilitating seamless project execution and driving sales team success through effective collaboration and administrative support.
Overview
22
22
years of professional experience
Work History
Assistant Manager - Internal Sales
Bradford White Corporation
01.2015 - 07.2021
- Led cross-functional teams to implement process improvements and drive operational efficiency within the department.
- Streamlined communication between departments to facilitate project coordination and execution.
- Managed representative agency agreements and customer related programs to ensure client retention and program success.
- Calculated and processed commission payments to manufacturer representatives accurately and on a timely basis.
- Maintained accurate records of commission payments and related reporting for auditing purposes.
- Assisted in managing day-to-day operations, ensuring efficient workflow and achievement of sales targets.
- Supported the sales team by providing product information, order processing assistance, and resolving customer inquiries.
- Supported the sales team in achieving monthly, quarterly, annual sales targets by providing administrative and operational support.
- Conducted AHRI industry reporting and analysis and daily sales performance reporting.
- Perform initial customer set-up and maintenance in the company system (Oracle).
- Developed and managed the department's scheduling, balancing employee availability with operational needs.
Internal Sales Analyst
Bradford White Corporation
05.2012 - 01.2015
- Analyzed sales data to identify trends and provide actionable insights for strategic decision-making.
- Collaborated with cross-functional teams to streamline reporting processes and enhance data accuracy.
- Developed daily status reporting process, consolidating data into Excel-based reports.
- Ensured accuracy of daily invoices through detailed auditing, verifying pricing and other key data points.
- Set up and maintained product codes for new models, and corrected historical invoicing errors for uncoded items.
- Processed and calculated customer rebates accurately and efficiently, ensuring timely payment and adherence to program guidelines.
- Generated detailed report on rebate activity, providing insights into program performance.
- Developed and implemented process improvements to streamline rebate processing and reporting, increasing efficiency and accuracy.
Internal Sales Assistant
Bradford White Corporation
09.2008 - 05.2012
- Supported internal sales team by accurately processing and distributing invoices and credits, facilitating audit readiness.
- Contributed to overall office efficiency by managing critical tasks such as invoice distribution, warranty data entry.
- Maintaining customer directory in Oracle systems.
- Managed and maintained organized filing systems, ensuring efficient retrieval of documents and information.
- Provided switchboard coverage for receptionist, managing incoming calls and directing them appropriately.
Subrogation Claims Representative
Specialty Risk Services
03.2008 - 09.2008
- Managed subrogation claims process, ensuring compliance with legal requirements and company policies.
- Analyzed claim documentation to identify recovery opportunities and mitigate losses effectively.
- Collaborated with internal teams to gather necessary information for thorough claims investigations.
- Negotiated settlements with responsible parties, optimizing recovery outcomes while maintaining positive relationships.
SUPERVALU - Account Clerk
Specialty Risk Services
11.2006 - 03.2008
- Duties include: Filing, faxing, copying, and data entry for a team of five, as well as answering phones and covering switchboard.
- Following up with medical providers on appointments and dictated notes, as well as following up with claimants and their appointments.
- Setting up Independent Medical Examinations with medical providers. Notifying claimants and claimant,s attorney of date and time of their appointments.
- Receiving requests to successfully transfer financial payments from one claim to the next for the eastern region.
- Assist team with data correction and errors.
Teachers Aide
Chesterbrook Academy Preschool
11.1999 - 02.2006
- Assisted lead teacher in implementing educational activities and classroom management strategies.
- Supported individual learning needs through personalized attention and encouragement.
- Facilitated communication between parents and teachers regarding student progress and behavior.
- Collaborated with staff to create engaging lesson plans that fostered a positive learning environment.
Education
High School Diploma -
Methacton High School
Eagleville, PASkills
- Communication: Excellent interpersonal and communication skill to effectively engage with customers/clients
- Flexible and adaptable to changes within our work environment
- Adept at identifying and resolving challenges to support the needs of others and the department
- Collaborative team player with experience working in diverse settings
- Proficient in Excel, Word, Outlook, Powerpoint and Google
Timeline
Assistant Manager - Internal Sales
Bradford White Corporation
01.2015 - 07.2021
Internal Sales Analyst
Bradford White Corporation
05.2012 - 01.2015
Internal Sales Assistant
Bradford White Corporation
09.2008 - 05.2012
Subrogation Claims Representative
Specialty Risk Services
03.2008 - 09.2008
SUPERVALU - Account Clerk
Specialty Risk Services
11.2006 - 03.2008
Teachers Aide
Chesterbrook Academy Preschool
11.1999 - 02.2006
High School Diploma -
Methacton High School