Preston Muth
Northampton
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
Ironhill Brewery
03.2025 - 09.2025
- Provided excellent customer service by efficiently taking and processing orders.
- Assisted in maintaining cleanliness and organization of dining area.
- Supported team during peak hours by managing multiple tables simultaneously.
- Learned menu items to effectively communicate specials and recommendations to guests.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Adapted quickly to changes in menu or service protocols as directed by management.
- Handled customer inquiries and resolved minor issues with professionalism and courtesy.
- Participated in training sessions to enhance knowledge of food safety practices and service techniques.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Coplay Eatery
01.2023 - 03.2025
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Improved dining experience by providing prompt, attentive service to guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Server
Whitehall Diner
03.2021 - 01.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
No Degree - Business Marketing
Northampton Community College
Bethlehem, PAHigh School Diploma -
Northampton Area High School
Northampton, PA05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Menu memorization
- Food running
- High volume dining
- Sales techniques
- Team player
- Cool under pressure
Timeline
Server
Ironhill Brewery
03.2025 - 09.2025
Server
Coplay Eatery
01.2023 - 03.2025
Server
Whitehall Diner
03.2021 - 01.2023
No Degree - Business Marketing
Northampton Community College
High School Diploma -
Northampton Area High School
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