Princess Alanguilan
Philadelphia,PA
Summary
Dynamic Liquor Department Manager at Colligas Family Shoprite with expertise in workforce planning and conflict de-escalation. Achieved significant improvements in customer satisfaction and employee retention through effective scheduling and team leadership. Proven ability to leverage data for strategic decision-making, driving profitability while ensuring compliance with regulatory standards.
Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
16
16
years of professional experience
Work History
Liquor Department Manager
Colligas Family Shoprite
07.2023 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Customer Service Cashier
Colligas Family Shoprite
06.2021 - 07.2023
- Redeemed coupons to discount purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
Cashier
Colligas Family Shoprite
02.2018 - 06.2021
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
House Cleaner
Self-employeed
03.2010 - 09.2017
- Emptied trashcans and transported waste to collection areas.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
High School Diploma -
South Philadelphia High School
Philadelphia, PA06.2005
Skills
- Conflict de-escalation
- Cost planning
- Order processing
- Purchasing functions
- Scheduling
- Retail management
- Training and development
- Decision-making
- Strategies and goals
- Customer engagement
- Regulatory compliance
- Department leadership
- Task delegation
- Department inspection
- Verbal and written communication
- Trend analysis
- Forecasting and planning
- Policy development
- Supply and inventory management
- Regulatory standards
- Product restocking
- Order management
- Vendor relationship management
- Problem-solving
- Departmental rapport
- Customer service
- Employee scheduling
Timeline
Liquor Department Manager
Colligas Family Shoprite
07.2023 - Current
Customer Service Cashier
Colligas Family Shoprite
06.2021 - 07.2023
Cashier
Colligas Family Shoprite
02.2018 - 06.2021
House Cleaner
Self-employeed
03.2010 - 09.2017
High School Diploma -
South Philadelphia High School