PRINCESS ELLIS
Philadelphia
Summary
Dedicated Care Manager with 4+ years of experience providing case management, care coordination, crisis intervention, and service planning for children and families. Experienced collaborating with child welfare agencies, schools, behavioral health providers, court, probation, and community partners to improve client outcomes.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Care Manager
Children's System of Care
Hamilton
04.2025 - Current
- Manage a diverse caseload of youth and families with behavioral health and community-based needs.
- Facilitate Child and Family Team meetings while developing Strengths and Needs Assessments and Individual Service Plans.
- Coordinate services with DCPP, schools, probation, behavioral health providers, and community agencies.
- Provide crisis intervention, conduct home and community visits, and maintain timely documentation.
Assistant Manager Part Time
Popeyes Louisiana Kitchen
Bensalem
01.2017 - Current
- Led high-volume shifts with a focus on teamwork and customer satisfaction.
- Supervised daily operations, staffing, scheduling, inventory, and customer service to ensure smooth workflow and high customer satisfaction.
- Trained and coached employees on operational and food safety standards, enhancing compliance and team performance.
- Balanced long-term employment with full-time career, demonstrating commitment and strong time management skills.
Family Empowerment Services Case Manager
Greater Philadelphia Community Alliance
Philadelphia
09.2022 - 04.2024
- Delivered community-based case management services to children and families.
- Developed service plans and connected families with behavioral health and community resources.
- Collaborated with DHS, schools, providers, and community agencies to coordinate services.
- Maintained documentation, progress notes, referrals, and case records.
Education
Bachelor of Science - Criminal Justice
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA 08.2018 - 05.2022
Bachelor of Arts - Sociology
East Stroudsburg University of Pennsylvania
08.2018 - 05.2022
Skills
- Case management
- Crisis intervention
- Risk assessment
- Caseload management
- Family team facilitation
- Community collaboration
- Community resource linkage
Certification
- CPI Nonviolent Crisis Intervention Certification
Timeline
Care Manager
Children's System of Care
04.2025 - Current
Family Empowerment Services Case Manager
Greater Philadelphia Community Alliance
09.2022 - 04.2024
Bachelor of Science - Criminal Justice
East Stroudsburg University of Pennsylvania
08.2018 - 05.2022
Bachelor of Arts - Sociology
East Stroudsburg University of Pennsylvania
08.2018 - 05.2022
Assistant Manager Part Time
Popeyes Louisiana Kitchen
01.2017 - Current