Isabelle Singh
East Stroudsburg
Summary
As shown on my resume I have 5 plus years of experience in customer service have made you an expert in understanding customer needs and providing exceptional customer service. Your exceptional communication skills, patience, and ability to handle difficult situations have been honed through your extensive experience and make you an ideal candidate for this new job. Your customer-centric approach and problem-solving skills will enable you to understand and meet customer needs efficiently, contributing to the growth and success of the organization. Your prior experience in customer service will be a valuable asset to the organization and help you to excel in this new role.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
St.Luke's Hospital-Monroe Campus
04.2018 - Current
- Complete registration process for inpatients, outpatients, and emergency patients accurately and efficiently in accordance with policies and procedures.
- Transcribing accurate order entry for Lab or Radiology.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Responsible for identifying, collecting, and recording self pay, or co pay and/or deductibles when applicable prior to or at time of registration.
- Trained new staff on filing, phone etiquette and other office duties.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Housekeeping Supervisor
Mastercorp
11.2017 - 01.2018
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Inspect work performed to ensure that is meets all specifications and establish standards
- Completed schedules, shift reports, and other business documentation.
Inspector Team Leader
Wyndham Vacation Ownership
06.2016 - 11.2017
- Coordinated with other department leads to address potential issues before they escalated into major problems.
- Developed safety plans, procedures and policies in collaboration with business leaders.
- Maintained a high level of safety in the workplace by conducting regular safety audits and enforcing proper procedures among team members.
- Greeting visitors and handling inquires or direct them to the right department
- Answering guests calls and concerns
Education
Clinical Medical Assistant - Medical Assistant
MCTI
Bartonsville, PA08.2025
High School Diploma -
Martin Van Buren High School
Queens Village, NY06.2010
Skills
- Team Player
- Multitasking
- HIPAA Compliance
- Insurance Billing
- Excellent Customer Service
- Advanced Clerical Knowledge
- Proficiency in MS Office & Computers
- Goal Oriented & Motivated
- Speak French
Timeline
Patient Access Representative
St.Luke's Hospital-Monroe Campus
04.2018 - Current
Housekeeping Supervisor
Mastercorp
11.2017 - 01.2018
Inspector Team Leader
Wyndham Vacation Ownership
06.2016 - 11.2017
Clinical Medical Assistant - Medical Assistant
MCTI
High School Diploma -
Martin Van Buren High School
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