Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Priscilla Andrade

Aldan,PA

Summary

Dynamic professional with extensive experience as a Senior Dispatcher at Universal Atlantic Systems, excelling in incident reporting and advanced communication. Proven ability to train new hires and enhance team collaboration, ensuring exceptional customer service and efficient dispatch coordination. Recognized for prioritizing calls effectively and resolving conflicts to maintain operational excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Dispatcher

Universal Atlantic Systems
12.2019 - Current

Responsible for monitoring alarm signals, live video feeds, and emergency alerts, dispatching appropriate responses, and providing outstanding service to our customers and field teams. Works alongside the shift supervisor or team lead. Helps with training new dispatchers.

Sales Team Lead Associate

Follett Higher Education Group
05.2017 - 11.2019

Work closely with the Department Manager(s) or Store Manager to receive, price, and stock merchandise to meet the needs of the store's customers and drive sales and profits. Assist Team Members with completing the work within the store. Ensure all team members receive the appropriate training and education, including ongoing compliances training. Act as leader in duty, responding to customer and team member concerns in the absence of the Store Manager, as well as opening and closing the store and ensuring all bookstore property and team members are safe and secure.

Student Worker

Aramark
01.2013 - 12.2015

Maintain excellent customer service skills and positive demeanor. Help preparing food items according to standardized recipes. Setup work stations and break downs, including sanitizing workstations. Serve food to customers while ensuring guest satisfaction and anticipating the customers' needs. Ensure security of company assets.

Education

Languages And Culture

Bloomsburg University of Pennsylvania
Bloomsburg, PA

High School Diploma -

Upper Darby High School
Drexel Hill, PA

Skills

  • Dispatch software
  • Incident reporting
  • Customer service
  • Time management
  • Multitasking and organization
  • Problem-solving
  • Prioritizing calls
  • Team collaboration
  • Active listening
  • Verbal and written communication
  • Dispatching procedures
  • Dispatch coordination
  • Customer relationship management
  • Conflict resolution
  • Call handling
  • Navigation support
  • Training new hires
  • Teamwork
  • Problem-solving abilities

Certification

TMA Operator Level 1

Languages

Spanish
Native or Bilingual

Timeline

Senior Dispatcher

Universal Atlantic Systems
12.2019 - Current

Sales Team Lead Associate

Follett Higher Education Group
05.2017 - 11.2019

Student Worker

Aramark
01.2013 - 12.2015

Languages And Culture

Bloomsburg University of Pennsylvania

High School Diploma -

Upper Darby High School
Priscilla Andrade