Dynamic professional with extensive experience as a Senior Dispatcher at Universal Atlantic Systems, excelling in incident reporting and advanced communication. Proven ability to train new hires and enhance team collaboration, ensuring exceptional customer service and efficient dispatch coordination. Recognized for prioritizing calls effectively and resolving conflicts to maintain operational excellence.
Responsible for monitoring alarm signals, live video feeds, and emergency alerts, dispatching appropriate responses, and providing outstanding service to our customers and field teams. Works alongside the shift supervisor or team lead. Helps with training new dispatchers.
Work closely with the Department Manager(s) or Store Manager to receive, price, and stock merchandise to meet the needs of the store's customers and drive sales and profits. Assist Team Members with completing the work within the store. Ensure all team members receive the appropriate training and education, including ongoing compliances training. Act as leader in duty, responding to customer and team member concerns in the absence of the Store Manager, as well as opening and closing the store and ensuring all bookstore property and team members are safe and secure.
Maintain excellent customer service skills and positive demeanor. Help preparing food items according to standardized recipes. Setup work stations and break downs, including sanitizing workstations. Serve food to customers while ensuring guest satisfaction and anticipating the customers' needs. Ensure security of company assets.
TMA Operator Level 1