Priscilla Baldwin Richardson
Allentown
Summary
With a proven track record at Self Employed, I excel in memory care, enhancing resident quality of life through innovative techniques and compassionate support. My expertise in regulatory compliance and program development, combined with exceptional empathy and communication skills, has significantly improved patient outcomes. Achieved notable reduction in behavioral issues, underscoring my commitment to excellence in care.
Overview
29
29
years of professional experience
Work History
Memory Care
Self Employed
01.2015 - 10.2024
- Ensured regulatory compliance within the memory care unit through diligent documentation and adherence to established guidelines.
- Enhanced resident care by developing and implementing comprehensive memory care programs.
- Managed budget effectively, ensuring adequate resources and supplies were available for memory care programming needs.
- Improved quality of life for clients with dementia by implementing personalized memory care strategies.
- Established a compassionate atmosphere in the Memory Care unit by fostering a culture of empathy and understanding
- Provided compassionate support for patients and their families during the transition into memory care living arrangements.
- Established strong relationships with local healthcare providers, ensuring comprehensive medical support for memory care residents when needed.
- Reduced instances of behavioral issues by implementing innovative memory care techniques and activities.
- Improved resident quality of life by developing and implementing personalized care plans for each individual in memory care
- Maintained constant knowledge of Type of Disorder and Type of Disorder through education, research and trainings to provide most effective patient care.
- Improved patient comfort by providing compassionate care and support during medical procedures.
- Established strong relationships with local hospitals and clinics, facilitating seamless patient transfers for continued care.
- Improved patient understanding of dental procedures and aftercare instructions through clear and concise explanations.
- Supported adherence to special diets through careful portion control and ingredient selection.
- Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption
- Managed complex cases involving multiple chronic conditions
- Last but not least I was there with my patience the moment they were diagnosed with dementia, until their last days in hospice at my home I held their hand while they took their last breath.
Customer Service Representative
Motor Vehicle Commission
03.2003 - 07.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Process drivers license, permits, titles, registrations, ID cards
Sales Associate
G.Q.
02.1996 - 03.2003
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Frank H Morrell
Irvington, New Jersey06.1983
Skills
- Memory care
- Memory care understanding
- Memory care support
- Memory care techniques
- Memory care proficiency
Timeline
Memory Care
Self Employed
01.2015 - 10.2024
Customer Service Representative
Motor Vehicle Commission
03.2003 - 07.2009
Sales Associate
G.Q.
02.1996 - 03.2003
Frank H Morrell
Similar Profiles
HIRENKUMAR PATELHIRENKUMAR PATEL
Senior Technical Architect - Java at Self EmployedSenior Technical Architect - Java at Self Employed
Heather RyanHeather Ryan
CHILDCARE PROVIDER at Self EmployedCHILDCARE PROVIDER at Self Employed
William Jason AmoroaWilliam Jason Amoroa
Bee Keeper at Self EmployedBee Keeper at Self Employed
Jonathan GrayJonathan Gray
Level 3 IT Consultant and Analyst at Self EmployedLevel 3 IT Consultant and Analyst at Self Employed
John O'DonnellJohn O'Donnell
Corrections Officer at Lehigh County Department of CorrectionsCorrections Officer at Lehigh County Department of Corrections