Qasim Vera
Allentown, PA
Summary
Detail-oriented mail processing and customer service expert with a strong background in operating high-speed equipment and managing logistics. Committed to optimizing operations and improving customer satisfaction through effective solutions. Quick to adapt and learn, leveraging new knowledge to navigate changes efficiently.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Mail Processing Clerk
USPS
Bethlehem
12.2020 - 09.2024
- Sorted incoming mail by size, shape, and destination to ensure efficient processing.
- Operated high-speed mail processing equipment efficiently.
- Collaborated with team members to achieve daily processing goals and maintain workflow.
- Managed time effectively to handle peak mail volumes.
- Loaded letters into automated processing equipment, ensuring continuous flow for efficient sorting.
- Scanned documents into a digital format for archiving.
- Loaded mail bags onto delivery trucks to prepare for dispatch.
- Received, sorted and organized incoming letters and packages.
Front-End associate
Sam's Club
Easton
07.2018 - 12.2020
- Guided customers in product selection, enhancing their shopping experience through personalized service.
- Processed customer transactions and provided excellent customer service.
- Addressed customer inquiries and resolved issues efficiently, ensuring customer satisfaction.
- Applied problem-solving skills to effectively resolve customer complaints, improving overall service quality.
- Processed transactions accurately using point-of-sale systems.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Welcomed customers at store entrance and assessed their needs.
- Offered product knowledge to customers.
- Answered incoming calls promptly, providing accurate information about products and services.
- Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
Education
High School Diploma -
Wilson Area High School
Easton, PA06-2017
Some College (No Degree) - Criminal Justice
Northampton Community College
Bethlehem, PAAviation
ATP Flight School
Fort Myers, FLSkills
- Mail sorting and document scanning
- Inventory management and package handling
- Equipment operation and logistics coordination
- Recordkeeping standards and pre-flight checks
- Aircraft operations and navigation techniques
- Flight safety and emergency procedures
- Instrument proficiency and flight planning
- Simulator training and communication skills
- Weather assessment and analysis
- Visual flight rules and instrument flight rules
- Fuel management and conservation strategies
- Piston engine aircraft operation
- Single-engine and multi-engine aircraft operation
- Short field and soft field operations
- Stall recovery and spin recovery techniques
- Unusual attitude recovery techniques
- Qualified in PA-28-181/PA-44-180
Certification
Private Pilot Licence
Timeline
Mail Processing Clerk
USPS
12.2020 - 09.2024
Front-End associate
Sam's Club
07.2018 - 12.2020
High School Diploma -
Wilson Area High School
Some College (No Degree) - Criminal Justice
Northampton Community College
Aviation
ATP Flight School