Qiana Crawford
Macungie
Summary
Detail-oriented healthcare professional with over 15 years of experience in clinical and administrative operations. Skilled in maintaining accurate patient records, insurance verification, and workflow coordination to enhance billing and revenue cycle efficiency. Demonstrates strong organizational and communication skills, effectively resolving discrepancies and ensuring HIPAA compliance across departments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Certified Cardiographic Technician
St Luke's Care Now
Macungie
02.2025 - Current
- Perform and accurately document diagnostic testing while ensuring complete and accurate medical records.
- Maintained accurate patient demographic, insurance, and clinical information within electronic health record (EHR) system, enhancing support for billing and reimbursement processes.
- Verify patient information and documentation to ensure data accuracy and reduce processing errors.
- Supported patient registration staff and administrative teams to ensure timely completion of documentation, facilitating efficient revenue cycle processes.
- Assisted in resolving documentation discrepancies through effective communication with clinical and administrative staff, improving data integrity.
- Contributed to efficient patient flow and operational effectiveness in a high-volume urgent care environment.
Administrative Assistant
Tracy Becker Construction
Macungie
06.2022 - 02.2025
- Delivered administrative support to management and multiple departments, enhancing workflow and communication.
- Coordinated onboarding for new employees, streamlining preparation and processing of new hire documentation.
- Maintained confidential personnel and financial records with a high level of accuracy.
- Processed invoices and maintained accurate financial and administrative records.
- Supported accounts payable and accounts receivable processes to ensure timely financial transactions.
- Performed data entry, record management, and document tracking.
- Utilized Microsoft Office applications, including Excel, and Word to prepare reports and maintain records.
Education
Certified Cardiac Technician - CCT
Start Technical Institute
Philadelphia, PA03-2010
High School Diploma -
Strawberry Mansion High School
Philadelphia, PA06-1997
Skills
- EHR management
- Medical Documentation
- Revenue Cycle Processes
- Insurance Authorization
- Patient Registration
- Data entry accuracy
- Financial management
- Microsoft Excel
- Microsoft Word
- HIPAA Compliance
- Interdepartmental Communication
- Attention to Detail
- Time Management
Certification
- CCT Certified
Timeline
Certified Cardiographic Technician
St Luke's Care Now
02.2025 - Current
Administrative Assistant
Tracy Becker Construction
06.2022 - 02.2025
Certified Cardiac Technician - CCT
Start Technical Institute
High School Diploma -
Strawberry Mansion High School