Michael Hampton
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. The overall goal is to find a company where i can plant my feet and sprout. I also would like to gain knowledge from the company and apply them to my career goals. I'm looking for a place to call home, a place where i can take all of my tools and knowledge and equip them within the to company to help it strive and improve for customer satisfaction.
Overview
7
7
years of professional experience
Work History
Team Lead Manager
Walmart
11.2021 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Built strong relationships with customers through positive attitude and attentive response.
Care Giver
Progressive Leasing
12.2019 - 05.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Customer Service Team Lead
Home Depot
09.2017 - 09.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Introduced innovative ideas for enhancing the team''s communication skills, resulting in improved interactions with customers.
- Provided regular feedback to management regarding opportunities for process improvements based on direct customer experiences.
- Assisted customers with navigating online platforms, demonstrating patience and technical expertise when needed.
- Handled complex transactions efficiently, ensuring accuracy and timely completion of tasks.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Consecration in Business Administration -
Thornton Fractional North High School
Calumet, IL05.2016
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Schedule Management
- Operations Management
- Employee Evaluation
- Diversity and Inclusion
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Team Supervision
- Team motivation
- Staff Training
- Conflict Resolution
Timeline
Team Lead Manager
Walmart
11.2021 - Current
Care Giver
Progressive Leasing
12.2019 - 05.2021
Customer Service Team Lead
Home Depot
09.2017 - 09.2019
Consecration in Business Administration -
Thornton Fractional North High School
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