Quashe Fitch
Philadelphia
Summary
Dedicated Patient Service Representative with extensive experience at Penn Medicine, excelling in insurance verification and HIPAA compliance. Proven ability to enhance patient satisfaction through exceptional customer service and efficient appointment scheduling. Skilled in managing complex insurance processes while fostering trust and compassion with patients facing financial challenges.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Penn Medicine: University of Pennsylvania Health System
02.2025 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
Patient Service Representative
Trinity Hospital
04.2022 - 01.2025
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
Patient Service Representative
Inspira Medical Center Woodbury
02.2022 - 01.2024
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
Education
High School Diploma -
Roxborough High School
Philadelphia, PASkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Phone etiquette
- EPIC
- PEAR
Timeline
Patient Service Representative
Penn Medicine: University of Pennsylvania Health System
02.2025 - Current
Patient Service Representative
Trinity Hospital
04.2022 - 01.2025
Patient Service Representative
Inspira Medical Center Woodbury
02.2022 - 01.2024
High School Diploma -
Roxborough High School
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