QUEYANA MYERS
Philadelphia
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality customer service. Focused on customer satisfaction and team productivity.
Overview
8
8
years of professional experience
Work History
Bartender
KPOT
12.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Restaurant Hostess
Green Eggs Cafe
08.2023 - 02.2024
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Gift Shop Attendant
Live Casino
07.2023 - 12.2023
- Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
- Enhanced store presentation through regular merchandising and display updates, attracting more customers.
- Streamlined inventory management by organizing stock and tracking sales trends for efficient replenishment.
- Increased overall sales by upselling products and suggesting complementary items to customers.
Head Server
Kura Sushi
12.2022 - 08.2023
- Promoted to Head Server within one month
- Manage and maintain the flow of the restaurant
- Greet and assign guests to tables suitable for their needs and according to rotation to ensure servers receive an appropriate number of seatings
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure dining details are handled properly and customers' concerns are addressed
- Manage opening and closing duties and monitored fellow wait staff
- Trained new employees in service, sanitation, safety procedures as well as expectations, menu items, and customer service.
Warehouse Associate
Amazon
07.2019 - 05.2021
- Performed all warehouse laborer duties including picking, packing, counting, record keeping, and maintaining a clean, professional work environment
- Maintained picking and packing speeds in the 95th percentile
- Received and prepared inventory for delivery
- Built, wrapped, and sorted transport pallets and packages
- Reported safety and maintenance issues that saved the company over $5000.
Lead Sales Associate
PetSmart
09.2018 - 08.2019
- Provided supervision, direction, and mentorship to four employees
- Greeted customers upon their entry and assisted them with questions and concerns while providing accurate information for various pet species
- Developed a rapport with customers by recommending products and services for various pet species and providing exceptional customer service
- Processed cash, check, and credit card payments while delivering a warm and friendly customer service experience to all guests and pets
- Maintained a clean and orderly store by accurately organizing merchandise, and completing general housekeeping duties such as sweeping, mopping, dusting, emptying garbage, cleaning display cabinets, replenishing merchandise and monitoring stock and counting inventory
- Managed the lost and found area
- Found and returned customer's wallet containing $1800 in cash.
Retail Cashier
ACME
10.2016 - 07.2018
- Managed checkout lanes using POS software and associated retail equipment including UPC scanner, scale, belt, and cash register
- Performed all checkout procedures quickly and accurately while promoting the store rewards program
- Scored a 99.7 rating on combined customer happiness, checkout efficiency, and scan accuracy metrics
- Helped other departments with stocking and inventory, as well as housekeeping duties including sweeping, mopping, and general cleaning of a busy downtown grocery store.
Education
High School Diploma -
Franklin Learning Center
Philadelphia, PASkills
- Customer Service
- POS Cash Register
- Interpersonal Communication
- Microsoft Office Suite
- Attention to Detail
- Organizing
- Cash Handling
- Conflict Resolution
- Agility & Stamina
- Multitasking
- New Hire Training
Timeline
Bartender
KPOT
12.2023 - Current
Restaurant Hostess
Green Eggs Cafe
08.2023 - 02.2024
Gift Shop Attendant
Live Casino
07.2023 - 12.2023
Head Server
Kura Sushi
12.2022 - 08.2023
Warehouse Associate
Amazon
07.2019 - 05.2021
Lead Sales Associate
PetSmart
09.2018 - 08.2019
Retail Cashier
ACME
10.2016 - 07.2018
High School Diploma -
Franklin Learning Center
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