Irvin Madison
Philadelphia
Summary
Driven and ambitious job seeker seeking comprehensive experience in all aspects of the occupational world. Eager to learn and grow, committed to expanding knowledge and acquiring valuable skills for professional development. With a strong desire to excel, dedicated to embracing new challenges and opportunities to make a meaningful impact in the industry.
Overview
9
9
years of professional experience
Work History
Gas Station Clerk
Joe's Kwik Mart
09.2024 - Current
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Cleaned up gas and other spills in accordance with spill procedures.
- Assisted customers with fueling their vehicles efficiently and safely.
Line Cook
Topgolf
05.2023 - 07.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Event Staff
CSC
02.2020 - 08.2020
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Responded to inquiries from attendees and addressed any issues or complaints.
Dishwasher/Prep Cook
Panera Bread
04.2019 - 01.2020
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Customer Service Representative
Family Dollar
01.2017 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained a clean and organized checkout area, enhancing the overall shopping experience for customers.
- Enhanced customer trust by maintaining strict confidentiality with sensitive information such as credit card numbers or personal identification.
- Supported inventory control efforts by scanning merchandise accurately and maintaining awareness of current promotions or discounts.
Line Cook
Studio Movie & Grill
06.2016 - 10.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
Education
Community College of Philadelphia
Philadelphia, PAHigh school diploma -
Overbrook High School
Philadelphia, PA06.2014
Skills
- Excellent customer service skills
- Get things done in a timely manner
- Welcoming personality
- Fast learner
- Operating cash register
- Customer service and assistance
- Stocking shelves
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Gas Station Clerk
Joe's Kwik Mart
09.2024 - Current
Line Cook
Topgolf
05.2023 - 07.2024
Event Staff
CSC
02.2020 - 08.2020
Dishwasher/Prep Cook
Panera Bread
04.2019 - 01.2020
Customer Service Representative
Family Dollar
01.2017 - 03.2017
Line Cook
Studio Movie & Grill
06.2016 - 10.2016
High school diploma -
Overbrook High School
Community College of Philadelphia
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