Quinn Gallagher
Lincoln University
Summary
Dynamic operations and family relations coordinator dedicated to driving enrollment growth and customer satisfaction. Proven track record in overseeing community events, managing team performance, and enhancing guest experiences in high-traffic settings. Committed to fostering strong relationships that elevate client engagement and loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations & Family Relations Coordinator
Ducklings Early Learning Center
Oxford
01.2018 - Current
- Serve as a primary point of contact for prospective and current families through tours, phone calls, emails, enrollment support, and relationship-focused communication
- Conduct 30-50 tours annually while guiding families through the enrollment and decision-making process
- Perform follow-up communication with prospective families to support enrollment growth, customer retention, and positive client experiences
- Coordinated family engagement activities, fundraisers, seasonal programs, and community outreach to strengthen family involvement and support center initiatives
- Resolved customer concerns and conflicts professionally, fostering positive relationships with families and staff to enhance overall satisfaction
- Support daily operations for a high-volume childcare center serving approximately 130 families
- Train new staff members through one-on-one coaching and leadership support
General Manager
Timber Lanes Bowling Alley
Oxford
01.2021 - 01.2024
- Managed daily operations of a high-volume entertainment facility serving approximately 700 customers weekly
- Supervised, trained, and supported team of approximately 25 employees, overseeing scheduling and payroll to optimize operational performance
- Managed front desk operations, customer service, party bookings, league coordination, and event management to streamline guest experience
- Coordinated promotions, parties, and community events to enhance customer satisfaction and drive business revenue
- Professionally handled customer concerns and high-pressure situations while maintaining a positive guest experience
- Oversaw inventory management, vendor communication, ordering, snack bar operations, and supply coordination
- Assisted with social media management and customer outreach efforts
- Managed opening and closing procedures, cash handling, and facility oversight
Shift Leader
Dunkin'
Pennsylvania
01.2016 - 01.2020
- Coordinated daily operations in fast-paced customer service environment
- Trained new employees to enhance team performance during high-volume shifts
- Managed customer interactions, cash management, and operational support tasks
Education
High School Diploma -
Avon Grove Charter School
Avondale, PA01-2018
Skills
- Client relationships
- Customer retention
- Customer service
- Sales support
- Community Engagement
- Office administration
- Scheduling & Multitasking
- Effective Communication
- Collaborative Leadership
- Team leadership
- Detail-oriented
- Organized
- Problem solving
- Adaptability
- Microsoft Office
- Google Workspace
- DocuSign
- Social media engagement
- Social Media Platforms
- Social Media Platforms
Certification
- CPR & First Aid Certified
- Pennsylvania Childcare Clearances
- FBI Fingerprinting Clearance
- Fire Safety Training
Systems And Technology
- Brightwheel
- Tadpoles
- DocuSign
- Microsoft Office
- Google Workspace
- Social Media Platforms
- Scheduling Systems
Key Qualifications
- Client & Family Relationship Management
- Tours, Enrollment & Sales Support
- Office Administration & Operations
- Event Planning & Community Outreach
- Team Leadership & Staff Training
- Customer Service & Conflict Resolution
- Scheduling & Multitasking
- Social Media & Community Engagement
- Payroll, Inventory & Vendor Coordination
- Microsoft Office, Brightwheel, Tadpoles & DocuSign
Timeline
General Manager
Timber Lanes Bowling Alley
01.2021 - 01.2024
Operations & Family Relations Coordinator
Ducklings Early Learning Center
01.2018 - Current
Shift Leader
Dunkin'
01.2016 - 01.2020
High School Diploma -
Avon Grove Charter School