Quinn Knepper
Lancaster
Summary
Dynamic Lead Server and Bartender with a proven track record in resolving guest complaints and enhancing customer satisfaction. Skilled in team leadership and training, contributing to improved service quality and operational efficiency.
Overview
7
7
years of professional experience
Work History
Lead Server/Bartender
Annie Bailey's
08.2021 - 06.2026
- Resolved guest complaints swiftly, maintaining high satisfaction levels.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
Server/Bartender
Applebee's Grill + Bar
10.2021 - 09.2025
- Trained new staff on restaurant procedures and best practices for optimal performance.
- Implemented upselling techniques, contributing to increased sales during peak hours.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Server
Tosco's Pizza
04.2019 - 04.2021
- Handled cash transactions accurately, ensuring proper accounting and financial integrity.
- Utilized point-of-sale systems for order entry and payment processing, ensuring accuracy in transactions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Implemented strategies to improve transaction speed during peak hours for better service efficiency.
Education
Bachelor of Arts - Fine Arts
Pennsylvania College of Art And Design
Lancaster, PA05-2025
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
Timeline
Server/Bartender
Applebee's Grill + Bar
10.2021 - 09.2025
Lead Server/Bartender
Annie Bailey's
08.2021 - 06.2026
Server
Tosco's Pizza
04.2019 - 04.2021
Bachelor of Arts - Fine Arts
Pennsylvania College of Art And Design