Quinton Pio
Doylestown
Summary
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
9
9
years of professional experience
Work History
Hotel Front Desk Receptionist
Holiday Inn Express Hotel
02.2022 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
Hotel Front Desk Agent
Home2 Suites By Hilton
02.2021 - Current
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservation processes for improved booking experience and increased room occupancy rates.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
Front Desk Receptionist
Homewood Suites
11.2021 - 01.2023
- Checking in/out guests to hotel, while assisting guests throughout night shift
- Access and change Hotel servers to encapsulate hotel calculations
- Exhibit positive morale to increase guest satisfaction & retention while decreasing negative company attention
Night Audit/Front desk receptionist
Hampton Inn
11.2021 - 01.2023
- Answering phone calls to attend to clientele matters
- Checking in/out guests in hotel while maintaining clean and safe atmosphere
- Access excel sheets and Record numbers for the day
- Sum up daily numbers and created excel charts for day to day turnover ratio, occupancy rates, and profitability
Student Advisor
Delaware Valley University
12.2014 - 06.2020
- Promote a consistent and diligent care in response to spontaneous, high stress situations
- Assisting 1000+ students/semester with choosing classes as well as career outlook prep
- Used and applied knowledge gathered on the job to assist students with inquires about school information
- Assisted students in overcoming challenges with effective problem-solving strategies, leading to higher levels of achievement.
- Contributed to the growth of the institution''s reputation through exceptional service in guiding students towards their educational objectives.
- Promoted a positive campus culture by serving as an accessible and approachable resource for students navigating their educational journey.
Education
Associate of Applied Business - Business
Bucks County Community College
Newtown, PA03.2015
High School Diploma -
Central Bucks West
06.2012
Skills
- Computer:
- MS Word
- Excel, Powerpoint
- Customer Service
- Detail Oriented
- Verbal Communication
- Multitasking
- Strong-will Minded
- Team Skills
- Hotel Services and Hospitality
- Revenue Reviews
- Room Booking
- Data Entry
Timeline
Hotel Front Desk Receptionist
Holiday Inn Express Hotel
02.2022 - Current
Front Desk Receptionist
Homewood Suites
11.2021 - 01.2023
Night Audit/Front desk receptionist
Hampton Inn
11.2021 - 01.2023
Hotel Front Desk Agent
Home2 Suites By Hilton
02.2021 - Current
Student Advisor
Delaware Valley University
12.2014 - 06.2020
Associate of Applied Business - Business
Bucks County Community College
High School Diploma -
Central Bucks West
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