Rachael Matthews
Norristown
Summary
Dynamic professional experienced in high-volume service environments, acknowledged for exceptional communication and leadership capabilities, effectively training new team members and enhancing customer experiences.
Overview
2
2
years of professional experience
Work History
Server
Giuseppe's Pizza of Skippack
Skippack
09.2024 - Current
- Maintained cleanliness of dining area and ensured proper sanitation practices.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Provided exceptional service to high volume of daily customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Sales Associate
Tilly's
Collegeville
08.2023 - 06.2024
- Assisted customers in selecting merchandise and provided product knowledge.
- Engaged with customers to enhance their shopping experience and build rapport.
- Received multiple acknowledgments of my work ethic and leadership skills on the sales team.
- Trained new associates on store policies, procedures, and customer service techniques.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Spring-Ford High School
Royersford, PASkills
- Sales techniques
- Customer relationship management
- Effective communication
- Conflict resolution
- Leadership skills
- Multitasking and organization
- Upselling techniques
- Adaptability to change
- Time management
Timeline
Server
Giuseppe's Pizza of Skippack
09.2024 - Current
Sales Associate
Tilly's
08.2023 - 06.2024
High School Diploma -
Spring-Ford High School