Rachael Montesano
Valencia
Summary
Highly motivated individual experienced in a variety of different professional setting. Possesses excellent communication skills, an outgoing personality, and strong attention to detail.
Overview
10
10
years of professional experience
Work History
BARTENDER / PARTY ORGANIZER
Noxs on 8
03.2023 - 01.2024
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Kept bar organized and clean during busy hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions
- Utilized problem solving skills to resolve customer complaints in a courteous manner
- Washed and wiped down prep areas, equipment, and utensils
- Arranged bottles and glasses to create attractive displays
POST CLOSING COORDINATOR
Universal Settlement
11.2021 - 03.2023
- Collaborated with legal counsel on complex transactions involving multiple borrowers or guarantors
- Ensured timely delivery of loan packages to investors and other parties in the transaction chain
- Developed strong working relationships with internal departments, customers and vendors to ensure smooth closing process
- Prepared closing documents including notes, deeds and mortgages according to state laws and regulations
- Responded promptly to requests from customers regarding their accounts or transactions in a courteous manner
- Verified that all conditions have been met prior to funding a loan application
- Researched title issues, liens, judgements to clear title prior to recording the deed of trust and mortgage at county recorder's office
- Processed payoffs and payments on existing loans and prepared HUD1 Settlement Statements for new loans
- Handled customer complaints and took appropriate action to resolve them
SAFETY COORDINATOR
PittOhio
09.2018 - 04.2021
- Maintained accurate records of all safety-related activities, such as training logs, incident reports
- Assisted in the investigation of incidents to determine root causes and develop effective countermeasures to prevent recurrence
- Investigated accidents to determine fault and recommend corrective actions accordingly
Head Bartender
Noxs Tavern & Grille
04.2014 - 02.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
HIGH SCHOOL DIPLOMA -
Shaler Area High School
06.2005
Skills
- Suggestive Selling
- Payment Processing
- Professional Appearance
- Staff Management
- Handling Difficult Customers
- Customer Service
- Strong communication skills
Timeline
BARTENDER / PARTY ORGANIZER
Noxs on 8
03.2023 - 01.2024
POST CLOSING COORDINATOR
Universal Settlement
11.2021 - 03.2023
SAFETY COORDINATOR
PittOhio
09.2018 - 04.2021
Head Bartender
Noxs Tavern & Grille
04.2014 - 02.2016
HIGH SCHOOL DIPLOMA -
Shaler Area High School
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