Rachael Thomas
Nazareth
Summary
Self-motivated, high energy individual looking to use my life experience and people skills to pursue my career. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving and conflict resolution skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
Nazareth
01.2022 - Current
- Addressed customer requests and complaints promptly to enhance service quality.
- Executed food and beverage preparation adhering to safety standards.
- Maintained cleanliness by ensuring all areas remained free of debris and spills.
- Followed proper coding procedures to ensure compliance with health regulations.
Receptionist Cashier
Brown daub Volvo
Nazareth
01.2023 - 01.2024
- Delivered exceptional customer service through in-person and phone interactions.
- Processed various payment methods including cash, checks, and credit cards with accuracy.
- Answered phone inquiries, directing customers to appropriate departments for support.
- Ensured timely follow-up on customer inquiries to enhance overall satisfaction.
- Exhibited professionalism and courtesy while assisting customers and team members.
Lead Teacher
St. John’s Lutheran Daycare
Nazareth
01.2016 - 01.2022
- Implemented an age-appropriate curriculum through weekly planning focused on child development.
- Established a classroom environment conducive to reflecting children's growth and learning.
- Monitored social interactions among children to promote positive relationships.
- Fostered respect and discipline for effective functioning in classroom settings.
- Oversaw children's safety during lunch, on the playground, and during field trips.
Cashier
McDonald’s
Fort Hood
01.2012 - 01.2013
- Welcomed customers with a smile, fostering a positive environment.
- Ensured accurate food order processing to improve customer experience.
- Worked alongside crew and managers to reach daily performance targets.
- Maintained high standards of cleanliness within the restaurant.
- Monitored stock levels to ensure prompt availability of menu items.
Cashier
Java Café
Baumholder
01.2010 - 01.2012
- Prepared store for opening operations daily.
- Processed customer orders and completed payment transactions efficiently.
- Ground coffee beans to ensure freshness and quality.
- Served light food and snacks to enhance customer experience.
- Maintained cleanliness of work areas, coffee machines, and equipment.
- Created visually appealing stock displays to attract customers.
- Monitored inventory levels and placed new orders as needed.
- Closed store efficiently, ensuring all procedures were followed.
Assistant Teacher
St. John’s Lutheran Daycare
Nazareth
- Supported monitoring of students to enhance learning outcomes.
- Organized classroom setup for effective lesson delivery.
- Ensured classroom remained orderly and conducive to learning.
- Oversaw group activities to facilitate collaboration among students.
Education
High School Diploma -
Nazareth Area High School
Nazareth, PA06.2009
Skills
- Microsoft Word
- Microsoft Excel
- Customer service
- Payment processing
- Food safety standards
- Classroom management
- Curriculum development
- Credit card payment processing
- Student engagement
- Fundraising
- Motivating students
Accomplishments
St. John’s Lutheran Daycare - Promoted to Lead Teacher within six months of employment.
Awards
CPR & First Aid Certified, Background Check & Clearances, Honor Roll, High School Diploma
Personal Qualities
Passion to Succeed, Driven toward excellence, Have a focus on quality and take pride in my work
Certification
- CPR and First aid
- background checks
- clearance
Timeline
Receptionist Cashier
Brown daub Volvo
01.2023 - 01.2024
Customer Service Associate
Wawa
01.2022 - Current
Lead Teacher
St. John’s Lutheran Daycare
01.2016 - 01.2022
Cashier
McDonald’s
01.2012 - 01.2013
Cashier
Java Café
01.2010 - 01.2012
Assistant Teacher
St. John’s Lutheran Daycare
High School Diploma -
Nazareth Area High School