Rachel Ace
Lancaster
Summary
Dynamic and results-driven Sales Manager with over 5 years of experience in field sales management, team leadership, and customer relationship management in high-performance environments. Adept at developing and executing sales strategies, exceeding KPIs, and driving revenue growth. Proven success in mentoring and training teams to exceed targets and deliver exceptional customer experiences. Passionate about fashion, sustainability, and luxury brands, with a track record of building strong client relationships and fostering a collaborative team culture.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Single Market Luxury Manager
The RealReal
11.2021 - Current
- Drive new and repeat business, consistently exceeding sales targets with a blended rolling average of 144% on track for Diamond Luxe Levels.
- Achieved over $13 million in Lifetime Client Value (LCV), demonstrating strong business growth and client retention.
- Mentor peers since 2022, offering guidance and sharing expertise to improve team performance and sales strategies.
- Leverage data insights and CRM tools to identify opportunities, optimize client engagement, and maximize sales opportunities.
- Build long-term relationships with high-value clients, ensuring personalized service and repeat business.
- Consistently recognized for achieving and exceeding KPls, contributing to overall team success.
Sales Manager
Clinique
01.2017 - 01.2018
- Managed a high-performing sales team, achieving 135% of daily goals through strategic planning and execution of product launches and events
- Successfully reduced a -14% sales deficit to less than -7% within 6 months
- Trained and mentored staff on product knowledge and sales techniques, helping them consistently exceed personal and team sales targets
- Fostered long-term client relationships by following up on purchases, offering personalized product suggestions, and inviting clients to exclusive events
- Increased sales through customer-focused strategies, contributing to the store’s ranking among the top 3 in presell sales within the company (147% over presell goal)
- Developed and maintained strong vendor relationships to maximize business results and drove promotional event execution
Senior Sales Director
Nerium International Biotech
01.2014 - 01.2017
- Grew existing accounts and territory by 324% in just five months, generating $230,000 in sales in Year 1 and on track to exceed $370,000 annually
- Successfully recruited, trained, and managed a team of 80+ individuals across multiple states and internationally
- Built and maintained relationships with medical professionals, securing product placement in four dermatology and plastic surgery practices
- Developed and executed social media strategies that expanded the brand’s reach and attracted new prospects, increasing sales by over 40%
- Managed inventory and P&L, consistently meeting sales targets and maintaining optimal inventory levels
- Rewarded for outstanding sales with a Lexus Bonus within four months of joining the company
Store Manager
Ann Inc.
01.2015 - 01.2016
- Directed a multi-million-dollar store, consistently exceeding monthly sales plans by 18%
- Increased the 'High-Value Client' book by 26%, contributing to a $42,000 increase in revenue
- Recruited and trained staff to exceed company goals in a competitive, saturated market
- Developed and executed a local social media campaign that enhanced community engagement and store visibility
- Increased client loyalty by 120% through personalized service, follow-up communication, and targeted promotions
- Conducted monthly LP assessments, achieving a 98-100% accuracy rate
Education
Master of Education - School Psychology
Millersville University
Millersville, PABachelor of Arts - Psychology, Business Administration
Spalding University
Louisville, KYSkills
- Sales Strategy & Execution
- Team Leadership & Coaching
- KPI Achievement & Performance Monitoring
- Motivational skills
- Recruitment & Talent Development
- Training & Mentoring
- Salesforce & CRM Tools
- Data-Driven Sales Insights
- Event Planning & Promotions
- Relationship Management & Retention
- Multitasking and organization
Accomplishments
Top 10 Northeast ALMs 2022
Invited to speak on multiple discussion panels.
Nominated multiple times for Monthly VIP performer.
Affiliations
- National Association of Professional Women (NAPW) – Member
- KY ABA (Applied Behavior Analysis) Society
- Psi Chi, International Honor Society in Psychology
Certification
Licensed Esthetician
Timeline
Senior Single Market Luxury Manager
The RealReal
11.2021 - Current
Sales Manager
Clinique
01.2017 - 01.2018
Store Manager
Ann Inc.
01.2015 - 01.2016
Senior Sales Director
Nerium International Biotech
01.2014 - 01.2017
Bachelor of Arts - Psychology, Business Administration
Spalding University
Master of Education - School Psychology
Millersville University
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