Rachel Alfano
Bala Cynwyd
Summary
Results-driven GIS Professional with expertise in spatial analysis and mapping. Skilled in managing client portfolios and enhancing customer satisfaction through effective communication and problem-solving. Proficient in utilizing GIS software and data analysis tools to drive project success and optimize client experiences.
Overview
8
8
years of professional experience
Work History
GIS Planner III
Delaware State Housing Authority
01.2021 - Current
- Analyze and manage agency datasets using GIS to support housing programs and policy initiatives.
- Produce routine and specialized maps for internal teams and stakeholders.
- Collaborate with Policy & Planning staff to ensure accurate, timely data delivery.
- Analyzed data trends to inform policy recommendations and improve housing initiatives.
Client Service Associate
Wealth FD (Contracted)
01.2020 - 2020
- Delivered high-quality client service and supported onboarding and documentation processes.
- Maintained accurate client records within internal systems.
Executive Assistant
Iron Flag Power Systems
01.2018 - 01.2019
- Served as primary client contact, managing calls, correspondence, and contract tracking.
- Streamlined office operations by implementing new processes for tracking project timelines and deliverables.
Education
Bachelor of Science - Business Management & Marketing
West Chester University
West Chester01.2019
Skills
- Geographic Information Systems (GIS)
- Data Analysis & Mapping
- Customer relationship management
- Project management
- Computer & Technical Literacy
- Performance metrics analysis
Timeline
GIS Planner III
Delaware State Housing Authority
01.2021 - Current
Client Service Associate
Wealth FD (Contracted)
01.2020 - 2020
Executive Assistant
Iron Flag Power Systems
01.2018 - 01.2019
Bachelor of Science - Business Management & Marketing
West Chester University