Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
37

Rachel Cook

Monroeville

Summary

Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.

Overview

4
4
years of professional experience

Work History

Patient Care Coordinator

Eyes of Regent Square
Pittsburgh
03.2025 - 05.2025
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.

Assistant Account Manager

Azzam Commercial Consulting
McKees Rocks
01.2025 - 03.2025
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Managed client relationships, resulting in increased retention and loyalty.

Sales Associate

Gordon Food Service
Monroeville
09.2023 - 03.2025
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sandwich Artist

SUBWAY®Restaurants
Monroeville
06.2021 - 11.2022
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.

Education

High School Diploma -

Westinghouse Arts Academy
Wilmerding, PA
06-2024

Associate of Science - Paralegal Studies

Community College of Allegheny County
Pittsburgh, PA

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Attention to detail
  • Frame selection
  • Customer service
  • Filing and recordkeeping
  • New hire training
  • Database coordination

Affiliations

  • Photography
  • Fashion
  • Reading, Creative Writing, and Poetry
  • Baking and Cooking
  • Dance
  • Travel and Experiencing New Cultures

Languages

English
Native/ Bilingual
French
Limited

Accomplishments

  • 3.5 GPA
  • Honor Roll Every Semester
  • National Honor Society Member
  • Literary Art's Program Member
  • Quill and Scroll Member

References

  • Kate Shovel: Practice Manager at Eyes on Regent Square 412-731-2020

Timeline

Patient Care Coordinator

Eyes of Regent Square
03.2025 - 05.2025

Assistant Account Manager

Azzam Commercial Consulting
01.2025 - 03.2025

Sales Associate

Gordon Food Service
09.2023 - 03.2025

Sandwich Artist

SUBWAY®Restaurants
06.2021 - 11.2022

High School Diploma -

Westinghouse Arts Academy

Associate of Science - Paralegal Studies

Community College of Allegheny County

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Rachel Cook