Rachel Cooper
York
Summary
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Experienced in quality control, process improvement, and staff training.
Overview
18
18
years of professional experience
Work History
Operations Supervisor
DHL
07.2024 - Current
- Directed and supervised 11 employees involved in product inspections.
- Quality Assurance Champion
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conduct performance evaluations, providing constructive feedback and identifying areas for improvement.
Packaging Operations Supervisor
DHL Supply Chain
04.2022 - 07.2024
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Labor share to other sites for assistance with site start or everyday needs, both in state and out of state.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization
Supervisor
Pennwood Products
03.2015 - 02.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues and adjusted procedures to achieve overall customer satisfaction.
- Maintained quality checks on all out going orders.
- Set up machines and equipment.
- Read and analyzed work orders and production schedules to determine production outputs.
E4 Specialist - Military Police
United States Army
06.2007 - 07.2012
- Graduate of the U.S
- Army Military Police School
- Army Commendation Medal - Iraqi Freedom
- Fort Bragg CID Drug Suppression Tea
- Army Airborne School.
- Followed all company policies and procedures to deliver quality work.
- Managed and motivated people to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Patrolled specific area on foot or motorized conveyance, responding promptly to calls for assistance.
- Review/ Investigate facts of incidents to determine if criminal act or statue violations were involved.
- Photograph or draw diagrams of crime or accident scenes and interview principals and eyewitness.
- Process prisoners, and prepare and maintain records of prisoners bookings.
- Issue citations or warnings to violators of motor vehicle ordinances.
- Act as official escorts, such as when leading funerals or convoys.
- Search for and collect evidence such as fingerprints, using investigative equipment.
Education
Diploma - General Studies -
Northeastern High School
06.2007
Skills
- Customer Relations
- Employee Development
- Performance Evaluations
- Kronos
- Quality Assurance Champion
- Certified Forklift Operator
- Continuous Improvement
References
References are available on request.
Timeline
Operations Supervisor
DHL
07.2024 - Current
Packaging Operations Supervisor
DHL Supply Chain
04.2022 - 07.2024
Supervisor
Pennwood Products
03.2015 - 02.2022
E4 Specialist - Military Police
United States Army
06.2007 - 07.2012
Diploma - General Studies -
Northeastern High School
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