Rachel Ewing
Philadelphia
Summary
Dynamic Store Manager with a proven track record at Time After Time Watches, excelling in customer relations and inventory management. Leveraged team leadership and problem-solving skills to enhance customer satisfaction and reduce shrinkage. Spearheaded targeted marketing initiatives and mentoring programs, significantly boosting team performance and operational efficiency.
Overview
14
14
years of professional experience
Work History
Retail Sales Associate
Time After Time Watches
11.2010 - 01.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Store Manager
Time After Time Watches
01.2016 - 06.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Archbishop John Carroll High School
Radnor, PA06.2011
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Inventory Management
- POS Systems
- Staff Management
Timeline
Store Manager
Time After Time Watches
01.2016 - 06.2024
Retail Sales Associate
Time After Time Watches
11.2010 - 01.2016
High School Diploma -
Archbishop John Carroll High School
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