Rachel Gualdoni
Hollidaysburg
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Receptionist
AYR Wellness
03.2023 - 06.2024
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with the other employees to create a welcoming efficient environment for clients and workers.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained a clean, up to code, storefront.
Blackjack Dealer
Golden Gate Hotel and Casino
03.2022 - 07.2022
- Elite and accurate card dealing/handling skills.
- Quickly solved mathematics to ensure procedures and protocols.
- Created a comfortable and uplifting environment for players and coworkers.
- Performed at a high level in high pressured environment.
Bartender
H. B. Culpeppers
10.2020 - 01.2022
- Maintained a clean and organized workspace. Kept bar presentable and well-stocked to meet customer needs.
- Quick and accurate money handling skills.
- Created a fun, safe, and welcoming environment for customers to enjoy.
- Worked well in a extremely high paced environment, along side with up to 10 coworkers as well as solo.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Simultaneously handled customer, team, and business needs while avoiding unnecessary delays or errors.
Hospitality Aide
Presbyterian Village at Hollidaysburg
04.2020 - 06.2020
- Provided companionship and moral boost to residents during Covid-19.
- During the peak of Covid-19, led residents in "Doorway Bingo" utilizing headsets.
- Helped maintain a clean environment for workers and residencies.
- Food delivery, laundry delivery, and fulfilled a variety of resident requests.
Server
Hoss's Family Streak and Sea House
03.2015 - 03.2020
- Delivered a exceptional dinning experience.
- Great money handling skills.
- Ensured prompt and attentive service while maintaining high standards for customer satisfaction.
- Contributed as a team with the other employees through great communication and attention to detail.
- Enhanced multitasking and interpersonal skills in a fast-paced setting.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Science - Community Health Education
Indiana University of Pennsylvania
Indiana, PA12-2021
High School Diploma -
Hollidaysburg Area Senior High School
Hollidaysburg05-2017
Skills
- Bookkeeping
- Service-oriented mindset
- Scheduling appointments
- Detail-oriented
- Accurate money handling
- Personable and effective
Timeline
Receptionist
AYR Wellness
03.2023 - 06.2024
Blackjack Dealer
Golden Gate Hotel and Casino
03.2022 - 07.2022
Bartender
H. B. Culpeppers
10.2020 - 01.2022
Hospitality Aide
Presbyterian Village at Hollidaysburg
04.2020 - 06.2020
Server
Hoss's Family Streak and Sea House
03.2015 - 03.2020
Bachelor of Science - Community Health Education
Indiana University of Pennsylvania
High School Diploma -
Hollidaysburg Area Senior High School
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