Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Miller

Sharon

Summary

Dynamic administrative professional with a proven track record at Kisling, Nestico and Redick, excelling in data entry and office administration. Recognized for enhancing workflow efficiency and fostering positive relationships. Adept at managing multi-line phone systems and prioritizing tasks, ensuring meticulous attention to detail in all operations.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

Kisling, Nestico and Redick
07.2024 - Current
  • Utilized office software to update databases and track project progress.
  • Collaborated with colleagues on administrative tasks to enhance workflow efficiency.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Assisted coworkers and staff members with special tasks on daily basis.

Keyholder

Wahaka Taco
01.2023 - 07.2024
  • Managed daily store operations, ensuring adherence to company policies and procedures.
  • Supervised team members in delivering exceptional customer service and product knowledge.
  • Trained new staff on inventory management systems and point-of-sale processes.
  • Provided leadership during shifts, resolving conflicts and maintaining high morale among staff.
  • Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees.
  • Maintained a visually appealing store environment, guaranteeing a positive dining experience for customers.
  • Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
  • Assisted in the recruitment process by interviewing potential candidates and providing input on hiring decisions.
  • Collaborated with upper management on promotional strategies to boost sales and drive foot traffic.

Server

Stonebridge Grille & Tavern
08.2021 - 02.2023
  • Provided exceptional customer service in fast-paced restaurant environment.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Maintained cleanliness and organization of dining area, enhancing guest experience.
  • Assisted in training new servers on menu offerings and service protocols.
  • Processed payments accurately using point-of-sale (POS) systems for efficient transactions.
  • Recommended menu items to guests, increasing overall sales through upselling techniques.
  • Adapted to diverse customer needs, resolving issues promptly to ensure satisfaction.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Red Plum Pizza and Pasta
03.2021 - 09.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Monitored inventory levels, communicating needs to management for restocking supplies.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Night Auditor

Residence Inn Marriott
01.2021 - 05.2021
  • Reconciled daily financial transactions, ensuring accuracy in reporting and compliance with hotel policies.
  • Managed front desk operations during night shifts, providing exceptional customer service to guests.
  • Conducted nightly audits of revenue reports, identifying discrepancies and rectifying issues promptly.
  • Processed check-ins and check-outs efficiently, enhancing guest satisfaction through streamlined procedures.
  • Monitored security systems and responded to emergencies, ensuring safety of guests and property.
  • Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.

Server

Applebee's Grill + Bar
03.2014 - 03.2021
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely food and beverage delivery.
  • Assisted in training new servers on menu items and service protocols.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to coordinate orders and resolve issues promptly.
  • Processed cash and credit transactions accurately, adhering to financial procedures.

Administrative Assistant

Young Galvanizing, Inc.
03.2017 - 11.2020
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Child Care Attendant

Avalon Golf and Country Club
07.2011 - 08.2013
  • Supervised daily activities, ensuring safety and engagement for children in care.
  • Maintained clean, organized play areas, promoting a safe environment for all children.
  • Monitored child behavior, implementing positive reinforcement strategies to encourage good conduct.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Developed age-appropriate activities and crafts to engage children.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.

Education

High School Diploma -

Sharon High School
Sharon, PA
06.2013

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • Microsoft Word
  • Microsoft Excel
  • Microsoft outlook
  • File organization
  • Strong problem solver
  • Mail handling
  • Meticulous attention to detail
  • Prioritization
  • Multi-line phone systems
  • Quick learner

Timeline

Administrative Assistant

Kisling, Nestico and Redick
07.2024 - Current

Keyholder

Wahaka Taco
01.2023 - 07.2024

Server

Stonebridge Grille & Tavern
08.2021 - 02.2023

Server

Red Plum Pizza and Pasta
03.2021 - 09.2021

Night Auditor

Residence Inn Marriott
01.2021 - 05.2021

Administrative Assistant

Young Galvanizing, Inc.
03.2017 - 11.2020

Server

Applebee's Grill + Bar
03.2014 - 03.2021

Child Care Attendant

Avalon Golf and Country Club
07.2011 - 08.2013

High School Diploma -

Sharon High School

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