Rachel Miller
Sharon
Summary
Dynamic administrative professional with a proven track record at Kisling, Nestico and Redick, excelling in data entry and office administration. Recognized for enhancing workflow efficiency and fostering positive relationships. Adept at managing multi-line phone systems and prioritizing tasks, ensuring meticulous attention to detail in all operations.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Kisling, Nestico and Redick
Poland, OH
07.2024 - Current
- Utilized office software to update databases and track project progress.
- Collaborated with colleagues on administrative tasks to enhance workflow efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Assisted coworkers and staff members with special tasks on daily basis.
Keyholder
Wahaka Taco
Warren, OH
01.2023 - 07.2024
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Supervised team members in delivering exceptional customer service and product knowledge.
- Trained new staff on inventory management systems and point-of-sale processes.
- Provided leadership during shifts, resolving conflicts and maintaining high morale among staff.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees.
- Maintained a visually appealing store environment, guaranteeing a positive dining experience for customers.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Assisted in the recruitment process by interviewing potential candidates and providing input on hiring decisions.
- Collaborated with upper management on promotional strategies to boost sales and drive foot traffic.
Server
Stonebridge Grille & Tavern
Warren, OH
08.2021 - 02.2023
- Provided exceptional customer service in fast-paced restaurant environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new servers on menu offerings and service protocols.
- Processed payments accurately using point-of-sale (POS) systems for efficient transactions.
- Recommended menu items to guests, increasing overall sales through upselling techniques.
- Adapted to diverse customer needs, resolving issues promptly to ensure satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Red Plum Pizza and Pasta
Warren, OH
03.2021 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Monitored inventory levels, communicating needs to management for restocking supplies.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Night Auditor
Residence Inn Marriott
Niles, OH
01.2021 - 05.2021
- Reconciled daily financial transactions, ensuring accuracy in reporting and compliance with hotel policies.
- Managed front desk operations during night shifts, providing exceptional customer service to guests.
- Conducted nightly audits of revenue reports, identifying discrepancies and rectifying issues promptly.
- Processed check-ins and check-outs efficiently, enhancing guest satisfaction through streamlined procedures.
- Monitored security systems and responded to emergencies, ensuring safety of guests and property.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
Server
Applebee's Grill + Bar
Hermitage, PA
03.2014 - 03.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to coordinate orders and resolve issues promptly.
- Processed cash and credit transactions accurately, adhering to financial procedures.
Administrative Assistant
Young Galvanizing, Inc.
Pulaski, PA
03.2017 - 11.2020
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Child Care Attendant
Avalon Golf and Country Club
Sharon, PA
07.2011 - 08.2013
- Supervised daily activities, ensuring safety and engagement for children in care.
- Maintained clean, organized play areas, promoting a safe environment for all children.
- Monitored child behavior, implementing positive reinforcement strategies to encourage good conduct.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
Education
High School Diploma -
Sharon High School
Sharon, PA06.2013
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- File organization
- Strong problem solver
- Mail handling
- Meticulous attention to detail
- Prioritization
- Multi-line phone systems
- Quick learner
Timeline
Administrative Assistant
Kisling, Nestico and Redick
07.2024 - Current
Keyholder
Wahaka Taco
01.2023 - 07.2024
Server
Stonebridge Grille & Tavern
08.2021 - 02.2023
Server
Red Plum Pizza and Pasta
03.2021 - 09.2021
Night Auditor
Residence Inn Marriott
01.2021 - 05.2021
Administrative Assistant
Young Galvanizing, Inc.
03.2017 - 11.2020
Server
Applebee's Grill + Bar
03.2014 - 03.2021
Child Care Attendant
Avalon Golf and Country Club
07.2011 - 08.2013
High School Diploma -
Sharon High School