Rachel Hale
York
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Wardrobe Coordinator
American Music Theater
06.2024 - Current
- Managed inventory effectively, ensuring all necessary items were readily available when needed during productions.
- Provided essential support during rehearsals, making note of any necessary adjustments or modifications to costumes.
- Assisted in research, purchases & returns of garments and accessories.
- Tracked all clothing and accessories used in the holiday show.
- Steamed and pressed garments prior to the holiday show.
- Collaborated with the artistic director & managers to develop wardrobe concepts that aligned with the artistic vision of each production.
- Ensured timely completion of projects by effectively managing schedules for fittings, alterations, and repairs.
Office Manager
Grocery Outlet Bargain Market
01.2020 - Current
- Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, & designing filing systems
- General billing functions
- Posting on social media the store's sales & specials
- Communicate product knowledge to provide the best options to customers
- Maintenance of merchandise, stock and pricing
- Create the bi-weekly schedule.
- Served as liaison between management, staff, and external partners or clients.
- Managed daily workloads by organizing schedules and delegating tasks.
Bartender
Fulton Opera House Theater
01.2023 - 09.2024
- Sets up bar space for guests during show days
- Cut up fresh fruit and make pitchers of specialty cocktails themed to the show
- Make beverages for guests to have during the show
- Cleans up space and restock before the end of day.
- Used beer, wine and cocktail knowledge to make recommendations.
- Checked identification before serving alcohol to comply with state and federal laws.
- Stocked bar with necessary supplies such as liquor, mixers, glassware, and garnishes.
Front of House Manager
Old Forge Brewery
01.2021 - 01.2022
- Delivered consistently positive experiences to guests by directly handling escalated issues and training staff to serve customers' needs.
- Kept restaurant operating properly by enforcing healthy code standards and staying on top of daily checklists.
- Oversaw inventory management for front-of-house supplies and equipment.
- Managed daily operations of front-of-house staff, including scheduling and training.
- Maintained clean, welcoming environment for guests at all times.
- Managed budget and oversaw expenses.
- Ordered and replenished stock to maintain inventory.
- Counted cash and receipts and completed bank deposits.
Bartender
Zeroday Brewing Company
01.2018 - 01.2021
- Provide an upscale bartending experience for premium clientele in the Harrisburg area
- Provide services and craft beer suggestions along with a team of privately hired bartenders
- Increase the clientele base and sales through demonstrated customer service
- Manage the bar area, inventory, regulation compliance, and high-quality customer relationships to increase value
- Communicate product knowledge to facilitate guest decision making
- Demonstrated flexibility in regard to work assignments and work schedule.
Account Executive
York Revolution
01.2018 - 01.2020
- Responsible for developing and expanding customer relationships by providing excellent customer service while building portfolio and earning potential
- Acquires new business through prospecting and making an average of 40 outbound calls on a daily basis, while managing existing accounts
- Serves as client liaison
- Demonstrates strong negotiation and problem-solving skills, as evidenced by loyal client relationships and partner referrals
- Ensured retention of accounts, created and documented professional sales and training materials
- Drafted plan for 'Drink Local' program to take place during 2020 season
- Trains new employees, sales representatives, as well as prospective and current customers
- Generated spreadsheets to track sales performance against sales goals
- Planned and executed company events and customer visits.
Entertainment Costuming
Walt Disney World Resorts and Theme Park
01.2017 - 01.2018
- Maintained costumes and costuming accessories used by Disney's performers
- Distributed costumes and costuming accessories to performers
- Assisted in dressing and checking costumes and costuming accessories on performers before shows and parades
- Greeted and answered phones to assist performers and cast members with costuming emergencies
- Transported costumes and costuming accessories to performers when needed.
Stage Technicians
International Alliance of Theatrical and Stage Employees Local 98
01.2015 - 01.2016
- Constructed sets by following detailed plans and blueprints.
- Set up various stage equipment, including lights, sound systems, and props.
- Participated in post-show strike by disassembling sets and returning rented equipment.
- Rigged fly systems for curtains, scenery, and lighting equipment.
- Wrapped cables properly after each show for proper storage.
- Coordinated with other crew members for efficient load-ins and load-outs of shows.
Character Performer
Hershey Entertainment & Resorts
01.2012 - 05.2015
- Performed as various characters within the theme park and company.
- Provided excellent customer service to all park visitors.
- Contracted character performer in the 'Character Quiz Show' (2014)
- Interacted and communicated nonverbally with guests as a Hershey character
- Performed with each character's specific personality traits and stories in mind
- Created quality, safe, and efficient interactions between characters and guests
- Assisted guests in character line queues.
- Attended mandatory training sessions as required.
- Assisted with special events or promotions within park.
Education
Associate of Arts - Letters, Arts & Science
Pennsylvania State University
Harrisburg, PABachelor of Science - Speech Communication
Millersville University of Pennsylvania
Millersville, PAHigh School Diploma -
Lampeter Strasburg
Lancaster, PA06-2010
Skills
- Customer service
- Multitasking and organization
- Attention to detail
- Highly reliable
- Outgoing personality
Timeline
Wardrobe Coordinator
American Music Theater
06.2024 - Current
Bartender
Fulton Opera House Theater
01.2023 - 09.2024
Front of House Manager
Old Forge Brewery
01.2021 - 01.2022
Office Manager
Grocery Outlet Bargain Market
01.2020 - Current
Bartender
Zeroday Brewing Company
01.2018 - 01.2021
Account Executive
York Revolution
01.2018 - 01.2020
Entertainment Costuming
Walt Disney World Resorts and Theme Park
01.2017 - 01.2018
Stage Technicians
International Alliance of Theatrical and Stage Employees Local 98
01.2015 - 01.2016
Character Performer
Hershey Entertainment & Resorts
01.2012 - 05.2015
Associate of Arts - Letters, Arts & Science
Pennsylvania State University
Bachelor of Science - Speech Communication
Millersville University of Pennsylvania
High School Diploma -
Lampeter Strasburg
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