Rachel Morgan

Under my management, the site consistently outperformed all managed facilities on quarterly audits, ensuring renewal of contract and becoming the new company standard. Morale, performance, and productivity increased.

• Restructured and directed workplace operations with minimal supervision and limited resources within a two-month timeframe.
• Established new standards, enhanced performance, and received exceptional feedback from management and clients.
• Created a cohesive filing system, updated all mandatory information, and ensured accessibility.
• Recruited and trained employees aligned with HTC’s Mission and Values, growing the team to two members, increasing retention, and reducing costs.
• Collaborated to optimize task lists and schedules in alignment with client needs.
• Implemented a dated job log to track tasks and personnel assignments.
• Developed and maintained inventory boards to document product usage in the office and custodial areas.
• Reported to the off-site supervisor on daily operations and supply orders.
• Led meetings to review progress, ensure fairness, and adjust workloads, fostering a respectful, just, compassionate, and positive workplace.
• Created and maintained a comprehensive maintenance log to track projects from start to finish.
• Provided custodial services for a high-profile client.

• Processed transactions efficiently and accurately using point-of-sale systems.
• Assisted customers with inquiries, ensuring positive shopping experiences.
• Handled cash, credit, and gift card transactions securely.
• Monitored inventory levels at checkout to prevent stock shortages.
• Resolved customer complaints, resulting in satisfaction and loyalty.
• Welcomed customers and recommended products to suit their needs.
• Stocked, tagged, and displayed merchandise as required.
• Contributed to store success by maintaining high standards of cleanliness.

Coordinated with nursing staff to ensure that 50+ assisted living residents' dietary restrictions and preferences were accommodated 2x daily.

• Aided in meal preparation and timely service in fast-paced, high-volume restaurants
• Secured necessary permits required for food service (ServSafe) and alcohol sales (RAMP)
• Maintained order of kitchen and dining areas by restocking inventory, cleaning and sanitizing surfaces and equipment, etc.