Rachel Nolf
Apollo
Summary
Dedicated professional with extensive experience in public safety and emergency dispatching. Known for strong teamwork and collaboration, along with expertise in providing training and support to new dispatchers. Committed to enhancing operational efficiency and ensuring safety.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Training Officer
Westmoreland County Department of Public Safety
Greensburg, PA
09.2014 - Current
- Coordinated emergency response communications between dispatch, law enforcement, and medical personnel.
- Utilized computer-aided dispatch (CAD) systems to track incidents and manage resource allocation efficiently.
- Monitored multiple radio channels for incoming calls and prioritized responses based on urgency.
- Provided real-time support to first responders, ensuring safety through accurate information relay.
- Monitored Police, Fire & EMS radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Provided on-the-job training and coaching to develop new dispatchers.
- Completed appropriate forms and radio announcements for police department needs for any and all NCIC requests.
Verification Specialist
Justifacts Credential Verification Inc.
Murrysville, PA
07.2014 - 09.2014
- Conducted comprehensive background checks to ensure compliance with company standards and regulations.
- Reviewed and verified applicant documentation for accuracy and completeness prior to processing.
- Collaborated with team members to streamline verification processes, enhancing overall efficiency.
- Analyzed complex cases requiring additional investigation, ensuring timely resolutions for clients.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Verified client information by analyzing existing evidence on file.
Sandwich Artist
SUBWAY®Restaurants
Apollo, PA
05.2012 - 07.2014
- Prepared high-quality sandwiches adhering to customer specifications and food safety standards.
- Trained new team members on sandwich preparation techniques and customer service protocols.
- Streamlined order processing to enhance speed and efficiency during peak hours.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Assisted in inventory management, ensuring stock levels met operational demands without excess waste.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
Fire Science
Westmoreland County Community College
Youngwood, PAHigh School Diploma -
Kiski Area High School
Leechburg, PASkills
- Works Well Under Pressure
- Active listening
- Computer skills
- Teamwork and collaboration
- Stress tolerance
- Decision-making
- Computer-aided dispatching
- Police, ems & fire procedures
- Public safety awareness
- Prioritizing situations
- NCIC database
- Communications training officer (CTO)
Certification
- NCIC
- CTO
- CPR
- EMD
- EFD
- EPD
- IS-100
- IS-200
- IS-700
- IS-800
- IS-42
- IS-247
Timeline
Certified Training Officer
Westmoreland County Department of Public Safety
09.2014 - Current
Verification Specialist
Justifacts Credential Verification Inc.
07.2014 - 09.2014
Sandwich Artist
SUBWAY®Restaurants
05.2012 - 07.2014
Fire Science
Westmoreland County Community College
High School Diploma -
Kiski Area High School