Rachel Olewine
Harrisburg
Summary
Enthusiastic and reliable server that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Knowledgeable with POS and Toast Systems. Thrives in having guests leave happy and well skilled in problem solving. Works well with others or independently.
Overview
15
15
years of professional experience
Work History
Waitress
Gilligan's Bar and Grill
10.2021 - Current
- Completed RAMP server/seller training
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Knowledgeable of menu items including options for customers with allergies.
- Managed customer orders efficiently, ensuring timely service and satisfaction.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
- Trained new team members on menu items and service standards for consistency.
- Assisted in maintaining cleanliness and organization of dining areas and workstations.
- Implemented upselling techniques, enhancing guest experience and increasing sales revenue.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers with each visit at a table
Cleaning Houses
Self
03.2018 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Bank Teller
Metro Bank
06.2014 - 02.2015
- Assisted customers with account inquiries, fostering strong relationships and promoting services.
- Monitored compliance with federal regulations, ensuring adherence to banking policies and procedures.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Customer Service Representative
Kohl's Department Stores, Inc
11.2013 - 06.2014
- Trained new staff on company policies, procedures, and customer service best practices.
- Developed strategies to enhance customer satisfaction
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Store Manager
Tropical Smoothie Cafe
06.2010 - 11.2013
- Began as entry level employee and working my way up to becoming store manager
- Taking orders with accuracy and preparing them to the customer standards
- Ensured compliance with health and safety regulations, creating a safe experience for customers and staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process
- Fostered a positive work environment
- Oversaw daily store operations, ensuring high standards of customer service and product availability.
Education
High School Diploma -
Central Dauphin East High School
Harrisburg, PASkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Safe food handling
- Hospitality service expertise
- Attention to detail
- Time management
- High volume dining
- Tableside service
- Food production
- Plate carrying techniques
- Serving expertise
- Table turnover
- Meal recommendations
- Hospitality and accommodation
- Guest relations
- Reliability and punctuality
- Order accuracy
- Complex Problem-solving
- Service prioritization
Timeline
Waitress
Gilligan's Bar and Grill
10.2021 - Current
Cleaning Houses
Self
03.2018 - 03.2020
Bank Teller
Metro Bank
06.2014 - 02.2015
Customer Service Representative
Kohl's Department Stores, Inc
11.2013 - 06.2014
Store Manager
Tropical Smoothie Cafe
06.2010 - 11.2013
High School Diploma -
Central Dauphin East High School