Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
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Rachel Pierce

West Sunbury

Summary


Polished, outgoing, and safety driven Flight Attendant with dynamic customer service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Flight Attendant

United Airlines
02.2022 - 09.2024
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.

Flight Attendant

Frontier Airlines
03.2021 - 01.2022
  • Currently working on Air Bus 320-321s
  • Answered passenger questions and provided solutions to issues arising during flight
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Ensured safety and comfort of customers onboard aircraft.
  • Resolved passenger conflicts and medical emergencies during flights for which I have been given accolades
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Maintained excellent attendance record, consistently arriving to work on time.

Customer Service Representative/ Social Media Manager

The Adventure Group
03.2020 - 01.2022
  • Answered around 40-80 calls daily utilizing a courteous and professional manner to collect information and identify customers needs when booking with us
  • Provide the customer with information regarding our many services (paintball, zombie runs, mini-golf, airsoft)
  • Apply problem solving skills to resolve customer inquires and disputes when necessary
  • Meet and exceed daily productivity goals including but not limited too high call volume, activity booking
  • I was in charge of our companies social media platforms (Facebook, Instagram, Tik Tok, company's website)
  • Maintained strong social media presence
  • Helped develop and create social media strategies
  • Worked with Google Sheets, Slides, Excel
  • Created spreadsheets
  • Proficient in Erply/ Check front

Child Care Assistant

Winchester Parks and Recreation, Hive
01.2018 - 03.2020
  • At this job I had many responsibilities I took very seriously
  • I would come in before the children arrive from school and make sure everything is clean and in its proper place
  • I would also have snack ready for them to enjoy when they arrive
  • I would then proceed to get the children off their bus, do a orderly bathroom break, and let them enjoy their snack
  • I would then take the children to our gym and do some exercises and some kind of active activity or game until their parents arrived.

Teaching Assistant

Eukarya King's Cubs Daycare
08.2019 - 12.2019
  • I created a safe and nurturing childcare environment for up to 13 children ranging from 1-4 in age, while collaborating with 2 other teachers
  • Aintained a clean environment for the children by changing diapers, potty training, and regularly sanitizing surfaces
  • Clearly communicated and coordinated with parents to understand each Childs specific needs
  • Effectively interacted with toddlers- school age children working towards age-appropriate milestones
  • Dministered meals specific to that childs dietary restrictions (lactose intolerant, allergies, etc)
  • Created a fun and interactive environment by planning activities based around the season as well as this weeks theme, that entertained the children and helped them to learn.

Hostess

Salamander Resort & SPA Gold Cup Wine Bar
07.2018 - 12.2018
  • Greet guests as they arrive (waiting list if necessary)
  • Seating guests based on server rotation so servers receive right amount of guests
  • Providing menus and answering any initial questions guests may have
  • Engaging in small talk with guests to ensure they're happy with the service as well as the food
  • Responding to complaints and trying my best with my coworkers to resolve them
  • Helping with other positions as needed.

Education

Social Work

Sherando High School
Stephens City, VA

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Potomac State College of West Virginia University

Skills

  • FAA Certified
  • AED Certified
  • Cabin Safety Certified
  • Self Defense/Disarming Certified
  • First Aid Certified
  • Emergency Medication Certified
  • CPR Certified
  • Childcare (5 years)
  • Interpersonal skills
  • Hospitality
  • Works under pressure/stress
  • Good color, vision, hearing
  • Microsoft Word (5 years)
  • Microsoft Powerpoint (5 years)
  • Communication Skills (5 years)
  • Microsoft Excel (2 years)

Additional Information

  • Authorized to work in the US for any employer

Certification

CPR

First Aid

Emergency medication

Timeline

Flight Attendant

United Airlines
02.2022 - 09.2024

Flight Attendant

Frontier Airlines
03.2021 - 01.2022

Customer Service Representative/ Social Media Manager

The Adventure Group
03.2020 - 01.2022

Teaching Assistant

Eukarya King's Cubs Daycare
08.2019 - 12.2019

Hostess

Salamander Resort & SPA Gold Cup Wine Bar
07.2018 - 12.2018

Child Care Assistant

Winchester Parks and Recreation, Hive
01.2018 - 03.2020

Social Work

Sherando High School

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Potomac State College of West Virginia University

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