RACHEL PREGLER
LANSDALE,PA
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Looking for a position that provides an opportunity to serve with accountability and initiative to positively influence an organization.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Hand And Stone
04.2025 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained organized records of client appointments, payments, and treatment histories.
Sr. Wellness Membership Advisor
Elements Massage
01.2020 - 01.2025
- Managed front desk operations, ensuring efficient appointment scheduling and guest interactions.
- Managed membership database efficiently, ensuring accurate data entry and timely updates for member records.
- Provided expert advice on available membership plans, customizing options to meet individual needs and preferences.
- Resolved member issues promptly and professionally, demonstrating empathy and understanding while maintaining company policies.
- Enhanced member retention through personalized engagement and excellent customer service.
- Cultivated strong relationships with members to enhance loyalty and satisfaction.
- Keyholder responsible for opening and closing studio.
Merchandising Supervisor
ACMOORE
01.2018 - 01.2020
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Mentored and trained staff on best practices in customer service and product knowledge.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Sales Associate
JCPENNEY
01.2014 - 01.2018
- Engaged with as many as 300 customer contacts a day in a busy retail outlet, Averaged lower than a .001 percent complaint rate and received two merit increases.
- Delivered exceptional customer service, enhancing shopping experience and fostering customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Private Nanny
THE CHAPMAN'S
01.2011 - 01.2014
- Creating a nurturing and stimulating environment, Meeting the child's social, emotional and physical needs, Providing age-appropriate activities, Assisting with self-care and hygiene, Keeping the child's bedroom and toy room organized and tidy, Preparing nutritious meals and snacks, Instilling good manners and a sense of responsibility, Transporting the child to and from activities and appointments, Accompanying parents to medical appointments.
Sales Associate
PARTY CITY
01.2008 - 01.2011
- Greeting customers, Maintain store front, Control Balloon counter, stocking and organizing product on the sales floor, ringing up purchases, and handling returns and other discrepancies.
Education
Fine arts major
North Penn High school
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Montgomery County Community College
Skills
- Time management
- Customer service
- Attention to detail
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Appointment scheduling
- Critical thinking
- Problem resolution
- Data entry/Excel
Timeline
Front Desk Receptionist
Hand And Stone
04.2025 - Current
Sr. Wellness Membership Advisor
Elements Massage
01.2020 - 01.2025
Merchandising Supervisor
ACMOORE
01.2018 - 01.2020
Sales Associate
JCPENNEY
01.2014 - 01.2018
Private Nanny
THE CHAPMAN'S
01.2011 - 01.2014
Sales Associate
PARTY CITY
01.2008 - 01.2011
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Montgomery County Community College
Fine arts major
North Penn High school
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