Rachel Rhoades
Jeannette
Summary
Professional with experience in case management, prepared to make significant impact. Strong focus on collaboration and achieving results under changing conditions. Skilled in client advocacy, resource coordination, and crisis intervention. Reliable team player known for adaptability and effective communication.
Overview
25
25
years of professional experience
Work History
Targeted Case Manager
Westmoreland Casemanagement and Supports, Inc.
09.2023 - Current
- Accurately completed safety incident reports and documented in each electronic health record.
- Enhanced client well-being by developing personalized Service Plans
- Collaborated with community partners to expand available services and resources for clients, fostering stronger support networks.
- Advocated on behalf of clients when faced with challenges or obstacles impeding their progress towards goals.
- Promoted self-sufficiency among clients through skill-building activities focused on problem-solving, decision-making, and goal setting.
- Managed caseloads efficiently while maintaining high-quality service delivery standards.
- Facilitated successful referrals to specialized programs or agencies based on individual client needs and eligibility requirements.
- Developed strong working relationships with colleagues from various disciplines to facilitate seamless coordination of care for shared clients.
- Adhered to strict confidentiality guidelines to protect participant information.
- Provided crisis intervention services, deescalating tense situations and connecting clients with appropriate emergency resources.
- Maintained current CPR and first-aid certification through American Red Cross to perform first responder duties in emergency situations.
- Established rapport with diverse client populations by demonstrating empathy and cultural competency in all interactions.
- Monitored and tracked client progress, adjusting case plans as needed to achieve desired outcomes.
- Provided support to program participants by arranging services and sourcing relevant services.
Unit Director
Adelphoi
08.2000 - 04.2023
- Fostered a supportive work environment and provided professional development opportunities.
- Managed budgets effectively, identifying cost-saving measures without compromising resident care quality or staff morale.
- Improved employee retention rates by implementing comprehensive onboarding programs and ongoing professional development opportunities.
- Increased staff satisfaction by consistently addressing concerns promptly and maintaining open lines of communication.
- Utilized data-driven decision making to identify areas for improvement within the unit''s performance metrics.
- Enhanced resident care quality by implementing evidence-based practices and protocols.
- Promoted a culture of safety within the unit by conducting regular risk assessments and implementing necessary preventive measures.
- Championed a culture of resident-centric care by consistently modeling empathetic communication and compassionate service in all interactions.
- Ensured compliance with regulations of governing bodies, and accreditation standards through regular audits and process improvements.
- Oversaw implementation of policies, procedures, and regulations for unit operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-offs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for each team member aligned with departmental objectives while taking into account individual skills and strengths.
- Mentored new team members, guiding them through orientation processes and providing ongoing support as they acclimated to the unit.
Education
Psychology
University of Pittsburgh
Greensburg, PA05-2000
Skills
- Time management
- Organization and multitasking
- HIPAA compliance
- Active listening
- Relationship building
- Crisis intervention
- CPR certified
- Problem-solving abilities
- Reliability
Timeline
Targeted Case Manager
Westmoreland Casemanagement and Supports, Inc.
09.2023 - Current
Unit Director
Adelphoi
08.2000 - 04.2023
Psychology
University of Pittsburgh
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