Rachel Szczepanski
Littlestown
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
Work History
Store Manager
Weis Markets Inc
Westminster
2023.07 - Current
- Supervised daily store operations and maintained high customer service standards.
- Managed inventory levels, ensuring product availability and minimizing stock shortages.
- Trained and mentored staff on sales techniques and store policies.
- Coordinated scheduling to optimize staffing during peak hours and special events.
- Ensured compliance with health and safety regulations throughout the store.
- Resolved customer complaints promptly, fostering a positive shopping experience.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Assessed operational efficiency of the store's departments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager
Save A Lot
Baltimore
2017.09 - 2023.07
- Supervised daily store operations and maintained high customer service standards.
- Managed inventory levels, ensuring product availability and minimizing stock shortages.
- Trained and mentored staff on sales techniques and store policies.
- Coordinated scheduling to optimize staffing during peak hours and special events.
- Ensured compliance with health and safety regulations throughout the store.
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Resolved customer complaints promptly, fostering a positive shopping experience.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Non-Perishable Manager
Giant Food Stores
Baltimore
1998.01 - 2017.09
- Managed inventory levels for non-perishable products across multiple store locations.
- Trained staff on proper stock rotation and shelf management techniques.
- Coordinated with suppliers to ensure timely delivery of non-perishable items.
- Oversaw product displays to enhance customer engagement and sales potential.
- Conducted regular audits to maintain compliance with safety and quality standards.
- Implemented efficient storage solutions to optimize warehouse space utilization.
- Inspected product quality upon receipt from vendors to ensure safety standards were met.
- Oversaw daily operations within the department including scheduling shifts and assigning tasks.
- Created purchase orders for needed supplies and monitored deliveries for accuracy.
- Maintained accurate records of all incoming and outgoing shipments of non-perishables.
- Analyzed vendor performance metrics, such as delivery times and cost savings initiatives, on a quarterly basis.
- Conducted regular training sessions for employees on the proper handling of non-perishables.
- Managed staff responsible for stocking shelves, rotating merchandise, and processing returns.
- Developed and implemented strategies to reduce non-perishable inventory costs.
- Provided guidance and support to team members when needed while encouraging collaboration among team members.
- Coordinated with vendors regarding special promotions or discounts on select items.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Bachelor of Science - Nursing
Towson University
Baltimore, MD 1998.09 - 2003.06
Littlestown Senior
Skills
- Store operations
- Inventory management
- Staff training
- Customer service
- Team leadership
- Effective communication
- Data analysis
- Performance evaluation
- Delegating work
- Maximizing profitability
- Policies and procedures
- Training and mentoring
- Profit margin optimization
- Operational budgeting
- Financial operations management
- Outstanding communication skills
- Operations management
Timeline
Store Manager
Weis Markets Inc
2023.07 - Current
Store Manager
Save A Lot
2017.09 - 2023.07
Bachelor of Science - Nursing
Towson University
1998.09 - 2003.06
Non-Perishable Manager
Giant Food Stores
1998.01 - 2017.09
Littlestown Senior