Rachele Gardner
York
Summary
Seasoned retail management and administrative service professional with demonstrated history of success in boosting team productivity and operational efficiency. Manage and encourage staff to achieve continuous improvements and maximize customer service standards. Proven leader with analytical approach to tackling day-to-day and complex challenges.
Overview
7
7
years of professional experience
Work History
FRONT END SUPERVISOR
LOWE'S HOME IMPROVEMENT
02.2023 - 03.2025
- Responsibilities include: In charge of training and developing front end associates with customer service skills and behaviors that adhere to Lowe's Front End policies.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
CONTRACT COORDINATOR
SCHOOL SPECIALTY LLC
10.2021 - 10.2022
- Responsibilities include: supporting sales team by determining viability or profitability of bids, pricing product for contracts, supporting or rejecting contracts based on company capability to fulfill them, communicating with clients and sales team/customer care/others to resolve issues, other administrative tasks
- Named 'Administrative Professional of the Year' for my company in May 2021
HEAD CASHIER
LOWE'S HOME IMPROVEMENT
02.2018 - 09.2021
- Responsibilities include: processing special orders and issuing discounts or refunds, coordinating communication between client/vendor/management over email/phone/in-person visitation; performing those requests as well as cashiering service and technological problem-solving
- Employee of the Month March 2020
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
HS Diploma -
South River High School
06.2014
Skills
- Multi-tasking
- Communication
- Adaptability
- Research
- Organization
- Computer literacy
Timeline
FRONT END SUPERVISOR
LOWE'S HOME IMPROVEMENT
02.2023 - 03.2025
CONTRACT COORDINATOR
SCHOOL SPECIALTY LLC
10.2021 - 10.2022
HEAD CASHIER
LOWE'S HOME IMPROVEMENT
02.2018 - 09.2021
HS Diploma -
South River High School
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