Rachelle Keller
Perkasie
Summary
Familiar with inventory management and transportation logistics, coupled with strong organizational and problem-solving abilities. Committed to optimizing operations and delivering measurable improvements in efficiency.
Overview
17
17
years of professional experience
Work History
Logistics Supervisor
JBS Souderton
Souderton, PA
10.2022 - Current
- Responsible for coordinating all incoming material to plant. Created daily route plans for 14+ drivers and 300,000+ pounds of raw material weekly.
- Collaborated with sales, customer service and dispatch teams to ensure customer satisfaction and expedite orders if necessary.
- Implemented inventory audits and monitored inventory levels to ensure accuracy and availability of stock. Made quick decisions and adjustments when needed.
- Analyzed logistics data to optimized schedules and routes. Met all yearly KPIs to reduce transportation costs.
Customer Service Representative
JBS Souderton
Souderton, PA
12.2012 - 10.2022
- Communicated professionally with multiple customers daily to process all requests.
- Collaborated directly with the sales and transportation teams to address issues, drive resolution and improve customer experience.
- Entered all driver and customer data into company systems which would generate all payments and invoices.
- Generated and created all reporting for vendors, customers and the corporate office.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Checker/Utility Clerk
Woodman's Food Market
Green Bay, WI
02.2009 - 11.2012
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Processed merchandise returns and exchanges.
- Regularly mark down damaged and discontinued merchandise.
- Replenished merchandise shelves with items from warehouse. Stocked and rotated inventory regularly.
- Trained new staff on checkout procedures and best practices for customer service.
Education
Psychology
University of Wisconsin, Green Bay
Green Bay, WIGeneral Studies
Northeast Wisconsin Technical College
Green Bay, WISkills
- Route planning and optimization
- Inventory tracking and management
- Safety standards and DOT restrictions
- Skilled in RoadNet
- Fleet and driver dispatch
- Employee supervision
Timeline
Logistics Supervisor
JBS Souderton
10.2022 - Current
Customer Service Representative
JBS Souderton
12.2012 - 10.2022
Checker/Utility Clerk
Woodman's Food Market
02.2009 - 11.2012
Psychology
University of Wisconsin, Green Bay
General Studies
Northeast Wisconsin Technical College