Radalphy Roman
Hazleton
Summary
Service professional ready to contribute valuable customer service experience and problem-solving skills. Known for improving client satisfaction and resolving issues swiftly. Team-oriented with focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Representative
Safety-Kleen
03.2024 - 03.2025
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
Warehouse Associate
AMAZON FULFILLMENT CENTER
06.2018 - 02.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Education
High School Diploma -
Oak Ridge High School
700 W Oak Ridge Rd, Orlando FL 3280905-2017
Skills
- Active listening
- Communication
- Problem solving
- Leadership
- Organization
- Team building
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- Commercial Driver's License (CDL) - Department of Motor Vehicles (DMV)/PA.
- Endorsements Hazmat/Tanker
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Service Representative
Safety-Kleen
03.2024 - 03.2025
Warehouse Associate
AMAZON FULFILLMENT CENTER
06.2018 - 02.2024
High School Diploma -
Oak Ridge High School
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