Raechel Holden
Philadelphia
Summary
Accomplished manager focused on driving operational efficiency and member satisfaction. Strong focus on team collaboration, adaptable to changing needs and consistently delivering positive results.
Overview
16
16
years of professional experience
Work History
Manager
Crunch Fitness
12.2018 - 03.2026
- Led operational team to enhance member experience through effective staff training and scheduling.
- Implemented new fitness programs, increasing member engagement and retention rates.
- Streamlined facility operations, reducing equipment downtime and improving maintenance protocols.
- Analyzed monthly performance metrics to identify trends and drive strategic decision-making.
Director of Gymnastics Programs
Philadelphia Parks & Recreation
09.2010 - Current
- Instruct gymnastics skills to boys and girls ages 3yrs to 18yrs in basic gymnastics skills
- Control budget management, ensuring increase in profit
- Partnering with multiple Recreation Centers to plan and organize gymnastics competitions for over 75 kids.
Manager
Winnie's Le Bus Manayunk
10.2023 - 01.2025
- Boosted average check size by 15% through upselling strategies and enhanced guest experience
- Led a team of 20+ staff, maintaining 95% guest satisfaction ratings.
- Increased staff retention by 50% and reduced labor costs by 10% through optimized scheduling and training
- Oversaw banquet and catering services, securing 3 major corporate events that generated $50K in revenue as a team leader
- Orchestrated successful promotional events, increasing bar revenue by 25%
Medical Credentialing Associate
ADDVAL INC
02.2019 - 11.2019
- Managed credentialing processes to ensure compliance with industry standards and regulations.
- Streamlined application review procedures, enhancing efficiency and reducing processing time.
- Collaborated with healthcare providers to verify credentials and maintain accurate documentation.
Education
Bachelor of Science - Hotel, Restaurant And Tourism Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05-2017
Skills
- Leadership
- Strategic planning
- Verbal and written communication
- Financial management
Timeline
Manager
Winnie's Le Bus Manayunk
10.2023 - 01.2025
Medical Credentialing Associate
ADDVAL INC
02.2019 - 11.2019
Manager
Crunch Fitness
12.2018 - 03.2026
Director of Gymnastics Programs
Philadelphia Parks & Recreation
09.2010 - Current
Bachelor of Science - Hotel, Restaurant And Tourism Management
East Stroudsburg University of Pennsylvania