Raenell Hinton
Pittsburgh
Summary
Dynamic Administrative Assistant with a proven track record at Cameron Professional Group-CPA, excelling in customer service and data entry. Skilled in optimizing office efficiency and maintaining confidentiality, Enhancing recordkeeping with accuracy and supporting executive operations. Adept at managing multi-line phone systems and fostering strong client relationships. Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Cameron Professional Group-CPA
01.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Administrative Assistant
Express Employment Professionals
08.2024 - 01.2025
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Office Assistant
Conquest Housing
04.2024 - 08.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Customer Service Cashier
Red Robin
03.2020 - 10.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
Customer Service Representative
Alorica
06.2018 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - Accounting
Community College of Allegheny County
Pittsburgh, PAHigh School Diploma -
Steel Valley High School
Munhall, PA05-2006
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Excel
- Microsoft outlook
- Microsoft Word
- Filing
- Documentation and recordkeeping
- Office management
- Calendar management
- Records management systems
Timeline
Administrative Assistant
Cameron Professional Group-CPA
01.2025 - Current
Administrative Assistant
Express Employment Professionals
08.2024 - 01.2025
Office Assistant
Conquest Housing
04.2024 - 08.2024
Customer Service Cashier
Red Robin
03.2020 - 10.2024
Customer Service Representative
Alorica
06.2018 - 01.2020
No Degree - Accounting
Community College of Allegheny County
High School Diploma -
Steel Valley High School
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