Rafael A. Achurra M.

• As a sales agent, I received inbound calls from customer looking for specific solutions on software’s and peripherals. During this role, I learned how to be an efficient multitasking agent. Having to look and offer effective solutions to the customers. Setting strategies that helps me achieve my goals.

• As Sales Executive, I have the opportunity to put in practice all that I learn as a computer technician with a completely Sales oriented focus, providing always the best recommendations and solutions to the costumers.
• This department help’s me to understand the process of every single part inside of the systems, also helps me to learn about servers, switches, consumables, accessories, and everything related to the products that we offer.

• Manage more than 500 accounts between retention and acquisition, we fulfill a monthly quota of 1.8m, taking care of the experience and satisfaction of each customer from the beginning to the end in each solution we offer.
• In this department I have had to develop my skills as a business leader working with a team of specialists to achieve the goals required by the business.
• We are also responsible of the Pipeline, Forecast and Leads generated to accomplishes our daily duties, also set strategies to gain new customers to offer solutions based on their needs.

SMB Software & Peripherals Product Specialist

• Engaged internal and external customers to process orders, answer inquiries, and present product overviews.
• Delivered technical support and product guidance on software and peripherals, including Microsoft Licenses and VMware.
• Supported sales reps across multiple sites (OKC, Nashville, RR) with quoting, promotions, and campaign execution.
• Developed sales strategies with discounted offers and volume licensing.
• Recognized as Top Performer in Q1FY12 & Q3FY12.

• DHS Home Systems Sales, Parts & Upgrades Specialist
• Canada Parts, Upgrades & Ink
• SMB S&P (inbound)
• SMB S&P Product Specialist (outbound)
• Large Enterprise Software Sales
• Microsoft & VmWare Renewals Specialist
• Commercial Sales Manager
• Inside Sales Account Manager

• Sales Top Performer

• Company Overview: Computer and Office Supplies