Rafael Cabreja
Philadelphia
Summary
Reliable and hardworking professional with hands-on experience in retail, food service, and warehouse environments. Proven ability to provide exceptional customer service, maintain organized and efficient workspaces, and operate in fast-paced, team-oriented settings. Skilled in inventory handling, POS systems, stocking, and maintaining cleanliness and safety standards. Strong communicator with a keen eye for detail, a solid work ethic, and a commitment to delivering consistent results. Adaptable and quick to learn new tasks, tools, and procedures, with a track record of contributing positively to team success.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Radley
Houston
01.2025 - 02.2025
- Performed general warehouse duties, including loading, unloading, sorting, and staging of materials and products for distribution.
- Operated pallet jacks and other material-handling equipment safely and efficiently to move inventory throughout the warehouse.
- Prepared and packaged orders accurately according to client specifications, ensuring timely and correct shipments.
- Conducted inventory checks and assisted with cycle counts to maintain accurate stock records.
- Followed all safety procedures and OSHA regulations to maintain a clean, organized, and hazard-free work environment.
- Collaborated with team members and supervisors to meet daily productivity goals, and respond to changing priorities.
- Maintained documentation and labeling for incoming and outgoing shipments to support quality control and traceability.
Smoothie Maker
Smoothie King
Houston
09.2024 - 12.2024
- Prepared and served customized smoothies quickly and accurately, following brand recipes and health guidelines to ensure consistent quality.
- Delivered exceptional customer service by greeting guests, answering product questions, and making personalized recommendations based on customer preferences, and dietary needs.
- Operated the POS system efficiently to process orders, handle cash and card transactions, and maintain accurate drawer balances.
- Maintained a clean, sanitized, and organized work environment in compliance with food safety regulations and company cleanliness standards.
- Restocked ingredients, cups, lids, and supplies throughout shifts to support smooth operations and prevent delays.
- Assisted with opening and closing duties, including inventory checks, deep cleaning, and equipment setup or shutdown.
- Promoted loyalty programs and upsold add-ons (like protein, vitamins, and snacks) to boost sales and enhance the customer experience.
Cashier
Wendy's
Houston
04.2024 - 08.2024
- Greeted customers promptly, and processed orders at the front counter and drive-thru with speed and accuracy, ensuring a positive guest experience.
- Handled cash, credit/debit transactions, and mobile payments accurately, while maintaining proper cash drawer balances.
- Communicated clearly with kitchen staff to relay custom orders and special requests, ensuring customer satisfaction.
- Maintained cleanliness and organization of the dining area, beverage station, and front counter in accordance with company hygiene and safety standards.
- Resolved customer issues quickly and professionally, contributing to a friendly and welcoming atmosphere.
- Promoted upselling techniques to increase sales, suggesting combos, add-ons, and limited-time offers.
- Assisted team members during busy periods by preparing food, stocking supplies, and supporting drive-thru operations.
Cashier
Taco Bell
Middletown
02.2023 - 05.2023
- Provided fast, friendly, and accurate customer service at the front counter and drive-thru, handling cash, credit, and mobile payments efficiently.
- Took customer orders with attention to detail, ensured order accuracy, and communicated special requests clearly to kitchen staff.
- Maintained clean and organized front-of-house areas, including the lobby, drink station, and register area, in compliance with food safety and cleanliness standards.
- Assisted with preparing food and packaging orders during peak hours to support team efficiency.
- Resolved customer concerns or complaints promptly and professionally, ensuring a positive dining experience.
- Promoted limited-time offers and upsold menu items to help meet daily sales goals.
- The balanced cash drawer at the beginning and end of shifts has minimal discrepancies.
Strapper
President Container Group
Middletown
05.2022 - 01.2023
- Operated strapping and banding equipment to secure finished corrugated products for shipment, ensuring stability, safety, and compliance with customer specifications.
- Inspected loads for quality, accuracy, and proper packaging before applying straps and labeling.
- Collaborated with machine operators and forklift drivers to maintain smooth workflow and prevent production delays.
- Performed routine maintenance and troubleshooting of strapping machines to minimize downtime.
- Followed all safety protocols and PPE guidelines while working in a fast-paced manufacturing environment.
- Maintained clean and organized work area to ensure efficiency and adherence to 5S and lean manufacturing practices.
Frozen Food Stocker
Shoprite Store
The Bronx
07.2021 - 02.2022
- Stocked and replenished frozen food products efficiently, ensuring shelves and freezers were fully stocked, organized, and faced according to company standards.
- Verified product dates and rotated stock (FIFO) to maintain freshness and minimize waste.
- Monitored freezer temperatures and reported any issues to maintain food safety and quality compliance.
- Unloaded deliveries and transported products using pallet jacks and stock carts, adhering to safety procedures.
- Assisted customers with locating products, providing friendly and helpful service to enhance their shopping experience.
- Maintained cleanliness and organization of freezer areas, including the removal of empty boxes and regular cleaning to prevent ice buildup.
- Collaborated with team members and department leads to complete restocking tasks and execute planograms in a timely manner.
Grocery and Consumables
Walmart
Middletown
04.2020 - 04.2021
- Maintained full stock levels of grocery, dairy, frozen, and consumable goods, ensuring shelves were neat, organized, and accurately labeled.
- Delivered excellent customer service by assisting shoppers with product locations, answering questions, and providing recommendations based on their needs.
- Operated equipment such as pallet jacks and handheld inventory scanners to unload, transport, and restock merchandise efficiently.
- Followed food safety and quality guidelines, including FIFO rotation and proper temperature checks, to ensure freshness and compliance.
- Supported inventory management by performing accurate product counts, and reporting stock shortages or overages.
- Collaborated with team members to meet stocking deadlines, and promotional set-ups during peak hours and seasonal changes.
- Ensured a clean, safe, and organized shopping environment by following company policies, and maintaining safety protocols in all work areas.
Education
High School Diploma -
Middletown Highschool
Middletown, NY06-2022
Skills
Customer service and communication skills
- Excellent verbal communication
- Friendly and professional demeanor
- Active listening
- Conflict resolution
- Ability to work with a diverse customer base
- Works well in team-oriented environments
- Willing to assist coworkers in meeting goals
- Follows supervisor's instructions
- Dependable and reliable team player
- Able to prioritize tasks in a fast-paced setting
- Works efficiently under pressure
- Maintains productivity during high-volume periods
- Accurate order taking and processing
- Consistent product quality checks
- Follows procedures and safety protocols closely
- Capable of standing for long periods
- Able to lift, push, or carry moderate to heavy loads
- Strong work ethic and commitment to completing tasks
- Comfortable with rotating shifts or varied tasks
- Quick learner with new systems and equipment
- Able to adjust to fast-changing priorities
- Stocking and product rotation (FIFO)
- Inventory tracking and restocking
- Use of pallet jacks, carts, or basic equipment
- Accurate cash, card, and digital payment processing
- Familiar with POS systems and receipt reconciliation
- Basic math and register balancing skills
Timeline
Warehouse Worker
Radley
01.2025 - 02.2025
Smoothie Maker
Smoothie King
09.2024 - 12.2024
Cashier
Wendy's
04.2024 - 08.2024
Cashier
Taco Bell
02.2023 - 05.2023
Strapper
President Container Group
05.2022 - 01.2023
Frozen Food Stocker
Shoprite Store
07.2021 - 02.2022
Grocery and Consumables
Walmart
04.2020 - 04.2021
High School Diploma -
Middletown Highschool
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