RAFIA REED
Phila
Summary
I am a dedicated customer focused/results driven individual seeking a position that will provide me with stability and growth. This position will provide me with the opportunity to further utilize my customer service and leadership skills while driving the company's success. My ultimate goal is to develop into a leadership role as this is one of my passions.
Overview
18
18
years of professional experience
Work History
Retail Store Manager
T-Mobile Inc.
10.2014 - 03.2023
- Responsible for facilitating and supervising daily sales and operational processes to ensure that employees work together effectively to achieve success.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Retail Store Manager
Sprint
08.2005 - 10.2014
- Responsible for the creation and implementation of tactics to increase traffic conversion and sales metrics results
- Consistently ranked top 10 in the Market
Education
Paralegal Studies -
Community College of Philadelphia
01.2010
Skills
- Front/Backhouse Operations
- Asset Management
- Employee Development
- Scheduling
- Staffing
- Loss Prevention
- Customer Service
- Payroll
- Budget Management
- Conflict Resolution
- Team Building
- Meeting Coordination
- Auditing
- Mentorship
- Employee Coaching
- Morale Builder
- Sales Driver
- Multi-Tasking
- Time Management
- Change Adaption
- Facilities Maintenance
- Merchandising
- Fast Learner
Timeline
Retail Store Manager
T-Mobile Inc.
10.2014 - 03.2023
Retail Store Manager
Sprint
08.2005 - 10.2014
Paralegal Studies -
Community College of Philadelphia
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