Rah'Niyah Neurell
Wawa
Marcus Hook
3
years of professional experience
Results-driven professional with extensive experience in customer service and childcare supervision. Known for exceptional problem-solving skills and the ability to implement process improvements that boost efficiency and service quality in fast-paced environments.
Work History
Customer Service Supervisor
3 Years- Supervised daily operations to ensure exceptional customer service and team performance.
- Trained and mentored staff on best practices in customer engagement and conflict resolution.
- Implemented process improvements that enhanced workflow efficiency and service quality.
- Developed schedules and managed staffing levels to meet peak demand periods effectively.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Kids' Coach
2 Years 5 Months- Supervised the safety of children ranging from 6 weeks to 12 years old in a structured childcare environment..
- Facilitated age-appropriate activities and games based on established developmental curriculum.
- Maintained required child-to-staff ratios of 10:1 and 20:2 while providing attentive, high-quality care.
- Fostered a positive, engaging, and safe environment that supported children's social, emotional and physical development.
Education
High School Diploma
Skills
Customer service
Team building and leadership
New hire training
Organizational skills
Conflict resolution
Decision-making
Time management
Staff development
Customer engagement
Timeline
Kids' Coach
The Edge Fitness Clubs
09.2023 - 02.2026Read More
Customer Service Supervisor
Wawa
06.2023 - 06.2026Read More
Stem Academy At Showalter
High School Diploma
Read More