Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Raissa Mbami

Lancaster

Summary

Recent graduate in Healthcare Administration with hands-on experience as a program manager and healthcare coordinator, leading teams to improve patient outcomes, and strengthen community partnerships. Skilled in project management, with a strong focus on expanding healthcare access and promoting equity. Bilingual in English and French, with a collaborative and strategic approach to addressing community health needs and operational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Program Manager

Bethany Christian Service
06.2021 - 05.2024
  • Direct the Refugee & Placement (R&P) program, ensuring seamless coordination of healthcare services, transportation, housing, and cultural orientation for refugees.
  • Ensure compliance with healthcare regulations and the federal Bureau of Population, Refugees, and Migration (PRM) guidelines, prioritizing patient safety and quality care delivery.
  • Spearheaded the development of a quality assurance framework for case management, enhancing service delivery, patient outcomes, and regulatory adherence.
  • Manage a multidisciplinary team of healthcare professionals, providing strategic guidance, mentorship, and professional development opportunities to ensure excellence in service provision.
  • Streamlined program operations through effective budgeting, resource allocation, and logistics planning, contributing to increased program efficiency and patient satisfaction.

Healthcare Coordinator

District Physical Therapy
09.2019 - 06.2021
  • Coordinated outpatient clinic operations, ensuring patient care processes were efficient, compliant, and aligned with best practices in healthcare delivery.
  • Collaborated with physical therapists and clinical staff to develop and maintain patient treatment plans, ensuring adherence to regulatory standards and maximizing patient outcomes.
  • Monitored healthcare protocols, identifying areas for process improvement, reducing patient wait times, and increasing patient satisfaction scores.
  • Served as the key point of contact for patients, families, and clinical staff, facilitating clear communication, care coordination, and continuity of care.

Patient Care Assistant

Central Penn
08.2016 - 01.2018
  • Assists patients with daily activities, including bathing, dressing, eating, using the bathroom, and grooming.
  • Observes and monitors patients' health status and vital signs.
  • Records patient interactions and medical information in electronic charts.
  • Assists in transporting patients to diagnostic tests and moves them between beds and wheelchairs.
  • Demonstrates excellent time management by prioritizing the care and needs of multiple patients.
  • Takes initiative, follows directions, and upholds patient confidentiality.

Education

M.S. - Healthcare Administration

University of Phoenix
Phoenix, AZ
03.2024

Bs. - Kinesiology

Pennsylvania State University
Berks, PA
06.2016

Skills

  • Quality assurance and control
  • Staff management
  • Project management
  • Research
  • Problem solving
  • Budgeting

Certification

PCHA: State and Federal Laws and Regulations Pertaining to the Operation of a Home Care facility.

Volunteer Experience

Mentor : Big Brother Big Sister,  2015

  • Mentored at-risk youth, providing guidance on health, education, and personal development., Organized physical fitness activities to promote health and wellness among mentees.
  • Offered tutoring and academic workshops to help middle school students achieve academic success, focusing on health sciences and related subjects.

Ombudsmen : Lancaster Office of Aging,  2025

  • visit long term care facility throughout the county of lancaster, PA and nearby
  • Helping residents address their concerns through education and advocacy

Timeline

Program Manager

Bethany Christian Service
06.2021 - 05.2024

Healthcare Coordinator

District Physical Therapy
09.2019 - 06.2021

Patient Care Assistant

Central Penn
08.2016 - 01.2018

M.S. - Healthcare Administration

University of Phoenix

Bs. - Kinesiology

Pennsylvania State University

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Raissa Mbami