Rajal Mehta
Allentown
Summary
Hospitality manager and controller with a strong background in financial operations, budgeting, and revenue management. Proven track record of enhancing customer satisfaction and driving sales growth through strategic initiatives, while maintaining compliance with industry standards.
Overview
19
19
years of professional experience
Work History
Chief Controller
IHG Hotels & Resorts, Holiday Inn Express & suites
Wyomissing
06.2023 - Current
- Oversee daily financial operations, budgeting, forecasting, and revenue management for hotel operations.
- Manage accounts payable, accounts receivable, payroll, bank reconciliations, and financial reporting.
- Prepare monthly profit and loss statements and ensure accuracy of all financial records.
- Conduct internal audits and coordinate brand, corporate, and external audits to ensure compliance with hotel standards and financial regulations.
- Monitor labor costs, operating expenses, and departmental budgets to maximize profitability.
- Work closely with General Manager and department heads on financial planning and operational performance.
- Ensure compliance with company policies, tax regulations, and accounting procedures.
- Handle inventory controls, cash management, and purchasing oversight.
- Train and supervise accounting and front office staff on financial procedures and audit requirements.
- Maintain strong vendor relationships and ensure timely payment processing.
Owner and Operator
Bajrang, Inc.
Allentown
06.2013 - Current
- Provide consulting services for hotel owners and management companies during hotel conversions and rebranding projects.
- “Experienced hospitality consultant specializing in hotel conversions, franchise acquisition, PIP management, and operational transition support for branded hotel properties.”
Chief Controller
Microtel Inn & Suites
Dickson City
11.2021 - 12.2025
- Develop and implement financial controls and policies to ensure compliance with accounting and auditing standards.
- Oversee daily accounting operations including accounts payable, accounts receivable, general ledger, and cash management.
- Prepare financial statements, budgets, and forecasts to provide management with timely and accurate financial information.
- Manage internal and external audits and coordinate with auditors to ensure accurate and timely completion.
- Analyze financial data and provide recommendations to improve profitability and reduce expenses.
- Develop and maintain relationships with financial institutions, vendors, and other business partners.
- Implement and maintain a system of internal controls to prevent fraud and errors.
- Ensure compliance with all local, state, and federal tax laws and regulations.
- Participate in strategic planning and decision-making processes to support the overall goals of the organization.
Manager
Knights Inn
Allentown
01.2010 - 11.2021
- Develop long-term relationships with clients to earn repeat business and accounts.
- Responsible for managing two teams with 15 team members and two supervisors including employee issues, disciplinary investigations, and employee development.
- Conduct room rate management based on market outlook daily to optimize walk-in traffic and online reservations, to increase overall sales.
- Handle any issues related to credit card chargebacks, disputes, over charges, along with merchant-links and banks.
- Accountable for vendor management for the entire business including coin-laundry, vending machines, facilities management, etc.
- Perform HR functions for all employees.
Front Office Manager
Microtel Inn
Allentown
09.2007 - 12.2009
- Conduct training for all front office new hires, including development of employees to handle difficult client situations and perform daily functional duties.
- Manage schedules of all front desk agents to ensure coverage 24 hours a day, 7 days a week, including all major holidays.
Education
Bachelor of Science - Mathematics
Bhavnagar University
Bhavnagar, Gujarat, India01.1993
Skills
- Customer Care
- Complaint Management
- Employee Management
- Sales Incentives Management
- Staff Management
- Staff Scheduling
- Sales Growth
- Rate Management
- Inventory Management
- Vendor Management
- Conflict Management
- Business Finances
- Payroll Management
- Training Management
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Outlook
- Visual Matrix
- Strong Leadership
- Crisis Management
- Fast Paced Environment
- Ambiguous Environment
Languages
- Hindi
- Gujarati
- English, Written and Oral
- Hindi Written and Oral
- Gujarati, Written and Oral
Timeline
Chief Controller
IHG Hotels & Resorts, Holiday Inn Express & suites
06.2023 - Current
Chief Controller
Microtel Inn & Suites
11.2021 - 12.2025
Owner and Operator
Bajrang, Inc.
06.2013 - Current
Manager
Knights Inn
01.2010 - 11.2021
Front Office Manager
Microtel Inn
09.2007 - 12.2009
Bachelor of Science - Mathematics
Bhavnagar University