Rajeswari Arthanari
Malvern
Summary
Dedicated Certified Scrum Master with over 13 years of experience leading cross-functional teams to achieve project goals. Expertise in Agile methodologies, facilitating Scrum ceremonies, and cultivating a collaborative, transparent work environment. Proven ability to manage client relationships, understand requirements, and coordinate effectively with team members to deliver project objectives. Committed to driving continuous improvement and fostering a culture of accountability within teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technology Lead
Bank of America (BOFA)
09.2019 - 06.2024
- Led 2 Scrum teams consisting of 14 members to streamline a multifaceted compliance project
- Facilitated Scrum ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Review, and Sprint Retrospective, ensuring adherence to Agile best practices.
- Collaborated with Product Owners to prioritize the product backlog and refine user stories, ensuring clear, actionable, and well-defined requirements.
- Worked closely with Stakeholders to manage expectations, resolve impediments, and communicate project progress transparently.
- Implemented Agile metrics and reporting to monitor team performance and project health.
- Responsible for 20+ applications in Rates, Clearing and Trade Processing domain for process management.
- Partner with Development Managers to manage and complete all the activities associated with Application Governance and Business Continuity Planning (BCP)
- Interact with Cross functional teams for collating application knowledge to complete the deliverable on behalf of the application.
- Preparing daily/weekly status reports as client format and sharing the same to Business stake holders for progress update
- Responsible for access review, SOX review and other audit related works, ITSM related activities
- Keen on understanding the end-to-end process and bank policies & regulations, also make sure the applications adhere to the same.
- Working in all the phases of Business Continuity Policy activities and implement its standards.
Operation executive
Level3 Communications
01.2012 - 08.2019
- To support the application in 24
- 7 environment thus making sure application is up and running continuously without any blips and is available to customers worldwide and address the tickets (Service Request/Change Request) on need basis.
- Ability to handle customers and implementation of new ideas for best results and handling critical scenarios.
- Strong analytical skills, good at multitasking, business knowledge, along with very good communication skills.
- I work for Provisioning and ASR (Access Service Request) streams of the team for Level3 communications.
- Leading the Offshore team and providing the updates to onshore team.
- Mentoring and guiding the Offshore and any new Onshore team member on the process and functionality.
- Attending Vendor and Client calls to obtain clarifications and determine gaps to implement process change.
- Preparation of job aids for process.
- Involvement in Process Automation along with the Automation Team.
- Provide regular Weekly reports and Status update to Onshore team.
- POC for Escalations and ensure the activity gets completed on time.
- Project Description: Infosys is into NSD (Network Service Delivery) and AMO (Access Management & Optimization) for Level3. NSD deals with installation/disconnect of lines (Data, IP& Voice) for customers of Level3 and AMO is concerned with the management and optimization of access links.
Education
B.Sc - Mathematics
Sri Vasavi College
Erode, India01.2010
Skills
- Stakeholder Management - Collaborating with cross-functional teams, influencing decision making, and managing expectations
- Agile & SDLC Management - Strong expertise in Agile, Scrum, and Waterfall methodologies
- Risk & Compliance Management - Ensuring adherence to security, audit, and compliance standards
- Team Leadership & Coaching - Guiding teams toward best practices and effective customer engagement
Certification
- Infosys Internal Agile certification
- Certified ScrumMaster (CSM)
Tools & Technologies
- Project Management tools: Jira, Confluence
- Change management tools: BMC remedy ITSM
- Database: MYSQL
- Soft Skills : Public speaking,Leadership skills, Presentation Skills. skills
PROFESSIONAL ATTRIBUTES
- Ability to work successfully in a team proactively and effectively.
- Worked as acting Team lead and have maintained the team consists of 20-member team.
- Keen desire to learn and share.
- Win the customer confidence by meeting deadlines and quality of work.
- Actively involved with hiring and on-boarding activities of the Business Unit
Timeline
Technology Lead
Bank of America (BOFA)
09.2019 - 06.2024
Operation executive
Level3 Communications
01.2012 - 08.2019
B.Sc - Mathematics
Sri Vasavi College